IT Technology Manager – EP&R (Emergency Preparedness & Response)

Role Objective:

Provide end-to-end technology leadership for EP&R programs, ensuring technology platforms, integrations, infrastructure, vendors, and support teams are aligned to business requirements and ready to support emergency operations, storm response, damage assessment, and restoration activities.

Key Responsibilities

1. Technology Strategy & Roadmap

• Own the EP&R (Emergency Preparedness & Response) technology roadmap, program priorities, delivery plans, and improvement initiatives.
• Translate business and operational requirements into technology solutions, milestones, and implementation plans.
• Identify opportunities to improve resilience, situational awareness, predictive capabilities, and restoration effectiveness.

2. Emergency Readiness & Operational Resilience

• Lead technology readiness planning for storm seasons, emergency events, and Emergency Operations Center (EOC) activation.
• Oversee readiness of situational-awareness platforms, damage assessment tools, Incident Management Team (IMT) support capabilities, and related integrations.
• Coordinate technology testing, operational exercises, contingency planning, and post-event improvement activities.
• Ensure critical technology dependencies, support procedures, and escalation paths are documented and understood.

3. Program & Delivery Management

• Independently drive day-to-day program execution across application, infrastructure, integration, and operations teams.
• Manage schedules, milestones, dependencies, risks, issues, and resource requirements.
• Coordinate implementation, testing, release readiness, and operational handoffs.
• Resolve cross-team blockers and escalate decisions requiring IT Director or business leadership intervention.

4. Vendor & Stakeholder Management

• Coordinate internal IT teams, business stakeholders, Cognizant, system integrators, and other technology vendors.
• Establish clear ownership for deliverables, service expectations, issue resolution, and vendor performance.
• Identify opportunities to consolidate fragmented support responsibilities and improve delivery efficiency.

5. Governance & Executive Reporting

• Maintain program dashboards, risk registers, action logs, and roadmap status.
• Report progress, operational readiness, key risks, investment needs, and decisions required directly to the IT Director.
• Drive regular stakeholder reviews and ensure actions are tracked through closure.

Required Qualifications & Experience

• Significant experience leading enterprise IT programs, preferably in utilities, energy, critical infrastructure, or other operationally critical environments.
• Strong understanding of application platforms, integrations, infrastructure, operational resilience, and technology service delivery.
• Experience managing vendors, system integrators, cross-functional teams, delivery risks, and executive stakeholders.
• Demonstrated ability to independently drive complex programs and make execution decisions within delegated authority.
• Strong communication, planning, problem-solving, and executive reporting capabilities.
• Experience with emergency response, disaster recovery, business continuity, storm operations, or operational readiness is highly desirable.

Expected Outcomes

• Improved EP&R technology readiness and operational reliability.
• Clear roadmap, accountability, milestones, and delivery ownership.
• Stronger storm readiness, testing discipline, and post-event improvement.
• Better coordination across business, IT, vendors, and operational teams.
• Improved visibility into risks, resource needs, vendor performance, and investment priorities.