Willow Impatient Analyst

Boston Medical Center

Willow Impatient Analyst

12 Months CTH- Must be bale to convert WITHOUT sponsorship

REMOTE

Formal Job Description:

EDUCATION: Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred.

EXPERIENCE: Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems.

CERTIFICATION: Epic Willow Inpatient certification

Responsibilities

This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization

The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity

The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point‑of‑sale–related integrations

This role operates in a high‑volume, production‑focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput

ESSENTIAL RESPONSIBILITIES

Retail Pharmacy Application Support

• Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows
• Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability
• Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts
• Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment

Operational Partnership and Workflow Optimization

• Partner closely with Retail Pharmacy Operations and leadership to:
• Identify workflow inefficiencies and opportunities for improvement
• Support new store openings, workflow changes, and operational initiatives
• Ensure system configuration aligns with day‑to‑day pharmacy operations
• Serve as a subject‑matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations.Testing, Validation, and Release Support
• Participate in integrated testing, retail workflow validation, and upgrade readiness activities
• Support cutover planning, go‑live execution, and stabilization for retail pharmacy changes and enhancements
• Validate system behavior in production‑like scenarios to ensure workflows function as expected under real‑world volume and timing constraints

Integration and Vendor Coordination

• Support workflows that integrate Willow Ambulatory with third‑party retail pharmacy systems, dispensing hardware, and external vendor platforms
• Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail‑impacting issues
• Understand cross‑system dependencies and escalate issues appropriately when retail pharmacy workflows are affected

Crossover and Enterprise Collaboration

• Collaborate periodically with the Willow Inpatient team to support:
• Shared medication records and enterprise build alignment
• Cross‑application initiatives or upgrades impacting both inpatient and ambulatory pharmacy
• Participate in knowledge sharing and standardization efforts across pharmacy IT teams

Project Execution and Production Support

• Independently manage assigned tasks and small‑to‑medium retail pharmacy initiatives
• Balance enhancement work with production support and time‑sensitive retail pharmacy issues
• Provide clear status updates, identify risks, and escalate operational concerns as needed

Documentation and Governance

• Create and maintain build documentation, workflow descriptions, test artifacts, and support materials
• Follow enterprise intake, change control, and documentation standards
• Contribute to continuous improvement of retail pharmacy system support processes