Senior Data Analyst / Production Support(L3)

Job Title: Senior Data Analyst / Production Support(L3)

Position Type: Contract

Location: New York / F2F is a must in NY

Role Summary

We are looking for an experienced Senior Data Analyst with strong SQL, Production Support, and Salesforce knowledge who can independently lead a team and manage day-to-day application delivery.

The candidate will act as the key liaison between business users and technology teams, owning production issues, application enhancements, and releases from requirement analysis through implementation and closure.

Key Responsibilities

Lead and manage a team supporting business-critical applications and project deliverables.

Work closely with business users, development, QA, and support teams on a daily basis to drive requirements and resolve issues.

Use SQL and excel for data analysis, troubleshooting, reconciliation, and production issue investigation.

Manage production support, including incidents, defects, data issues, root-cause analysis, and resolution.

Support and analyze requirements related to Salesforce applications, data, and integrations.

Serve as Release Manager, owning production changes and application enhancements end-to-end.

Analyze business requests, translate them into clear requirements, and coordinate development, testing, approvals, and production implementation.

Assess release dependencies and risks and ensure appropriate validation and rollback planning.

Track requirements and production changes through successful implementation and closure.

Provide clear status, risk, and escalation communication to business and technology stakeholders.

Drive continuous improvements in application stability, support processes, and release execution.

Required Skills

Strong hands-on SQL, Excel and data analysis experience.

Strong Production/Application Support experience.

Working knowledge of Salesforce and related data/integration concepts.

Experience in Release and Change Management.

Experience leading a technical/analytical team and driving deliverables.

Strong understanding of SDLC, production deployments, incident and change management.

Excellent business stakeholder and cross-functional team management skills.

Strong analytical, troubleshooting, communication, and ownership capabilities.

Ability to manage multiple priorities and drive activities to closure independently.