IT Systems Support Engineer

Provide Tier 1 helpdesk and technical support to users at Sightpath Medical's Bloomington headquarters and other locations. Troubleshoot hardware, software, mobile devices and network issues; manage user accounts, backups, antivirus and phone systems; and document technical procedures.

Responsibilities

• Provide Tier 1 helpdesk support by phone, email and remote management tools.
• Troubleshoot user issues and escalate unresolved problems to appropriate internal resources.
• Manage user accounts in Ring
• Central, Jamf, Active Directory and Microsoft 365.
• Maintain and test local backups and maintain antivirus protection at all locations.
• Support and troubleshoot local and remote hardware, networks, mobile devices and phone systems.
• Document technical knowledge, procedures and solutions in notes and manuals.

Required Skills

• Windows OS supporti
• OS device support
• Helpdesk troubleshooting
• Active Directory administration
• Microsoft 365 administration
• Jamf mobile device management
• Datto Remote Monitoring and Management
• Veeam and Datto backup software
• VMware
• Ring
• Central phone system configuration