Senior Data Analyst and Production Support Lead - Remote / Telecommute

Job Title: Senior Data Analyst and Production Support Lead - Remote / Telecommute

Job Location: New York City, NY

Job Type: Contract

Pay Range: $45.00hr - $50.00hr

Job Overview:

We are looking for an experienced Senior Data Analyst with strong SQL, Production Support, and Salesforce knowledge who can independently lead a team and manage day-to-day application delivery. The candidate will act as the key liaison between business users and technology teams, owning production issues, application enhancements, and releases from requirement analysis through implementation and closure.

Key Responsibilities:

• Lead and manage a team supporting business-critical applications and project deliverables.
• Work closely with business users, development, QA, and support teams on a daily basis to drive requirements and resolve issues.
• Use SQL and Excel for data analysis, troubleshooting, reconciliation, and production issue investigation.
• Manage production support, including incidents, defects, data issues, root-cause analysis, and resolution.
• Support and analyze requirements related to Salesforce applications, data, and integrations.
• Serve as Release Manager, owning production changes and application enhancements end-to-end.
• Analyze business requests, translate them into clear requirements, and coordinate development, testing, approvals, and production implementation.
• Assess release dependencies and risks and ensure appropriate validation and rollback planning.
• Track requirements and production changes through successful implementation and closure.
• Provide clear status, risk, and escalation communication to business and technology stakeholders.
• Drive continuous improvements in application stability, support processes, and release execution.

Required Skills:

• Strong hands-on SQL, Excel, and data analysis experience.
• Strong Production and Application Support experience.
• Working knowledge of Salesforce and related data and integration concepts.
• Experience in Release and Change Management.
• Experience leading a technical or analytical team and driving deliverables.
• Strong understanding of SDLC, production deployments, incident, and change management.
• Excellent business stakeholder and cross-functional team management skills.
• Strong analytical, troubleshooting, communication, and ownership capabilities.
• Ability to manage multiple priorities and drive activities to closure independently.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities