IT Technician

IT Technician Annual Salary: £35,000- £45,000<br />Location: West London<br />Job Type: Full-timeWe are seeking an IT Support Technician who thrives in a hardware-focused support role within fast-paced environments. This role involves hands-on troubleshooting and day-to-day operational support across various devices, networks, and Microsoft 365, ensuring smooth IT operations for both head office staff and the dealer network. Experience in large enterprises or multi-site businesses is highly beneficial. Day-to-day of

the role:

Hardware &amp; Desktop Support (Primary Focus):<br />Provide 1st / 2nd line IT support for HQ and dealer network users.<br />Support and maintain desktops, laptops (Lenovo/Dell/HP), printers, scanners, meeting-room equipment, and other peripherals.<br />Diagnose, repair, and replace hardware components; perform regular preventive maintenance.<br />Manage IT asset inventory, including procurement, deployment, and lifecycle trackin Software &amp; Systems Support:<br />Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications.<br />Support M365 user account creation, permissions, licensing, and configuration.<br />Assist with onboarding/offboarding processes (accounts, devices, access).<br />Provide user training and promote best practices across the organisation and retail network. Network &amp; Infrastructure:<br />Support basic network troubleshooting (LAN, Wi-Fi, switches, routers, cabling).<br />Liaise with external vendors for network or infrastructure escalations.<br />Provide IT support to our dealer network, including retail systems, remote access, and OEM applications.<br />Assist with the rollout of dealer-facing systems or digital retail tools (e.g., DMS, CRM, diagnostics platforms).<br />Security &amp; Compliance:<br />Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies.<br />Maintain documentation, SOPs, and user guides; contribute to knowledge base development.<br />Support periodic audits, security checks, and system access reviews.Required Skills &amp;

Qualifications:

1-3 years of experience in an IT Support / Desktop Support role (enterprise or multi-site preferred).<br />Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting.<br />Good understanding of Windows OS (Win7/10/11) and Microsoft 365 environment.<br />Basic networking knowledge (LAN/Wi-Fi, switches, routers).<br />Awareness of GDPR and experience working under information security policies.<br />Excellent communication skills with the ability to support users of varying technical levels.<br />Strong problem-solving skills, organised and capable of managing multiple issues simultaneously.<br />Customer-focused mindset with a proactive, service-oriented approach.If you are interested in this position please apply online or for more information please contact me on