Why This Role Stands Out
This role offers a fantastic opportunity to directly impact restaurant partners' success by guiding them through platform upgrades, fostering strong client relationships and developing valuable communication and problem-solving skills. If you're a motivated and empathetic individual eager to contribute to a supportive and growing company, this position is an excellent fit for you to apply.
Quick Overview
Job Description
Role: Migration Assosicate
Location: Manchester office (5 days p/w)
Are you a driven individual with a passion for helping others and building meaningful
connections? Appsmart is looking for a motivated and people-focused Migration Associate to
support our existing restaurant partners as they transition to our latest platform.
Who We Are
At OrderYOYO, we're revolutionising how people order food by equipping restaurants with
personalised branded websites, mobile apps, and marketing support. Our mission is to
empower small and medium-sized restaurants to take control of their online presence without
paying high commission fees.
Our Culture
We pride ourselves on a collaborative, supportive work environment where personal expression
and growth are encouraged. Our core values – Passion, Action, Compassion, and One Team –
are at the heart of everything we do. We’re committed to ongoing development with structured
training plans and a people-first approach.
The Role: Migration Associate
This hybrid role focuses on supporting existing restaurant partners as they transition to our
newest online ordering platform. You’ll ensure a smooth migration process while proactively
helping partners understand and adopt the upgraded tools and features.
Responsibilities
• Conduct outbound calls to restaurant partners, ensuring that they are upgraded to the
latest platform offering
• Educate and inform our existing partners on the benefits of our newest online ordering
platform
• Maintain regular communication with partners to ensure they adopt and make the most
of the new platform
• Work to onboarding timelines while balancing empathy, problem-solving, and
communication
• Collaborate with cross-functional teams to ensure restaurant partners are successfully
migrated
• Refer the relevant team or department to deal with various partner queries
• Offer guidance and improvements to help restaurants grow their online presence
• Work with other commercial departments to support our partners
Working Hours
• Monday to Friday, flexible shifts: 9am–5.30pm, 9:30am–6:00pm, or 10am–6.30pm
What We Offer
• £29,000 basic salary
• Clear career progression paths
• 24 days holiday + bank holidays (with holiday purchase scheme)
• Fun, social team environment with monthly events and two annual company-wide
parties
• International quarterly conferences
• Casual dress code
What We're Looking For
• A positive, proactive attitude and willingness to adapt
• Strong communication and organisational skills
• Confidence speaking with customers and building relationships
• Ability to work towards targets and KPIs
• Experience in a customer-facing role is a bonus, but not essential
• Team spirit and ability to thrive under pressure
• Self-motivated and capable of managing tasks independently