Government Programs Coordinator

HealthPartners is hiring a Government Programs Coordinator. This position, in partnership with Health Plan Operations, supports Government Programs by coordinating key operational activities, regulatory requirements, and cross-functional initiatives. The role collaborates with internal business areas, external partners, and regulatory agencies to support efficient program operations, including activities such as medical record retrieval, audit support, regulatory reporting, and operational process coordination. The position maintains operational workflows, facilitates reporting and documentation, and builds collaborative partnerships to support compliance, product performance, and operational success.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • Bachelor’s degree in healthcare or related field, or equivalent combination of education and relevant work experience.
  • Minimum of two years’ experience in a healthcare or highly regulated environment.
  • Minimum of two years’ experience coordinating projects, operational processes, or cross-functional initiatives, including planning, execution, tracking, communications, and status reporting.
• Licensure/ Registration/ Certification:
  • No minimum requirement
• Knowledge, Skills, and Abilities:
  • Working knowledge of Medicare, Medicaid, and Commercial healthcare programs.
  • Demonstrated skills in collaborating effectively with team members and communicating clearly through oral, written, and interpersonal channels.
  • Proficiency with Microsoft Outlook, Teams, OneNote, Word, Excel, PowerPoint, Visio, and SharePoint.
  • Strong organizational skills, with the ability to prioritize and manage multiple assignments simultaneously.
  • Ability to adapt to changing priorities and work effectively in ambiguous situations.
  • Ability to work independently and collaboratively within a team environment, demonstrating follow-through, attention to detail and problem-solving skills.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • No additional requirement.
• Licensure/ Registration/ Certification:
  • No additional requirement.
• Knowledge, Skills, and Abilities:
  • Knowledge of risk adjustment documentation requirements and experience supporting medical record retrieval activities.
  • Experience with invoice tracking and processing.
  • Familiar with and skilled in navigating internal escalation paths to remove roadblocks.
  • Experience working with healthcare vendor partners.

ESSENTIAL DUTIES:

1. (60%) – Responsible for the day-to-day coordination of key operational activities and projects, including regulatory reporting, audits, medical record retrieval, vendor activities, and other Government Programs initiatives. Identify and resolve operational issues pertaining to assigned programs and projects.
2. (30%) – Execute and maintain processes used for coordinating, tracking, and documenting regulatory, product, and operational activities. Develop and update policies, procedures, work instructions, and related documentation.
3. (5%) – Serve as a primary point of contact for assigned business areas, coordinating with internal departments and external partners as needed.
4. (2.5%) – Review operational processes and documentation to identify opportunities for improvement and support implementation of process enhancements.
5. (2.5%) – Provide consistent and timely updates to leadership on assigned projects, including identified barriers, issues and concerns.