Technology

Salesforce Architect (with Genesys Cloud CX)

DKMRBH Inc.United States🇺🇸United States

Why this role stands out

As a Salesforce Architect with Genesys Cloud CX expertise, you'll leverage your extensive experience to design and implement enterprise-scale CRM solutions, offering significant impact and growth opportunities. This hybrid role is perfect for a seasoned architect who thrives on complex integrations and excels in stakeholder engagement. Apply now to contribute your skills to innovative projects with a reputable company.

Quick overview

SeniorityMid Senior

Work modeHybrid

LocationUnited States

Job description

Salesforce Technical Architect – Genesys Cloud CX

Job Title: Salesforce Technical Architect – Genesys Cloud CX
Location: Remote
Job Type: Contract
Duration: 12+ Months

THE ROLE

We are looking for a Senior Salesforce Technical Architect who has worked on enterprise Salesforce Service Cloud implementations integrated with Genesys Cloud CX or Genesys Engage.

This is not a standard Salesforce Developer role.

The right person will have a strong Salesforce architecture background and hands-on experience designing CRM + Contact Center + CTI integrations.

CORE STACK

Salesforce

Salesforce Service Cloud
Salesforce Architecture
Apex
Lightning Web Components (LWC)
SOQL / SOSL
Salesforce Integration
Salesforce Security
Data Architecture
Platform Events
Batch Apex / Queueable Apex

Genesys / Contact Center

Genesys Cloud CX
Genesys Engage
Open CTI
CTI integrations
IVR
ACD
Skill-Based Routing
Agent Presence
Screen Pop
Interaction History
Call Logging
Call Recording
Omnichannel

Architecture

Enterprise CRM Architecture
API / System Integration
HLD / LLD
Application Modernization
Contact Center Transformation
Technical Governance

WHO SHOULD APPLY

This role is a strong fit if your background looks like:

Salesforce Developer → Senior Salesforce Developer → Salesforce Technical Lead → Salesforce Architect / Technical Architect

with meaningful experience integrating Salesforce with Genesys Cloud CX, Genesys Engage, CTI, IVR or enterprise contact-center platforms.

We are particularly interested in architects who have personally designed the integration rather than candidates who have only supported an existing Salesforce environment.

REQUIRED EXPERIENCE

10+ years of Salesforce experience
3+ years working as a Salesforce Architect / Technical Architect
Strong Salesforce Service Cloud experience
Hands-on Genesys Cloud CX or Genesys Engage integration experience
Enterprise CRM architecture experience
Strong Apex and LWC experience
Experience designing APIs and enterprise integrations
Strong understanding of Salesforce security and data architecture
Experience working with technical and business stakeholders

STRONG MATCH

Candidates with experience in Salesforce + Genesys Cloud CX + Contact Center Transformation will receive priority consideration.

Do not apply if your experience is limited to Salesforce administration, configuration, or standard Salesforce development without enterprise architecture and Genesys/contact-center integration experience.

Source basis: the supplied Genesys requirements explicitly combine Salesforce architecture, Service Cloud, Genesys Cloud CX/Engage and contact-center integrations; the earlier requirement also specifically identified ex-Genesys experience as highly preferred. Genesys role