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MSP Business Support Lead - Licensing & Renewals Part-Time

Computer Alliance Pty LtdBrisbane, Brisbane🇦🇺Australia

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationBrisbane, Brisbane, Australia
Account ManagementProcess ImprovementProcurement

Job description

MSP Business Support Team Leader (Part-Time)
  • Posted September 2, 2026

Business Support Team Leader

Alliance Business Technologies Brisbane

Alliance Business Technologies is a leading Managed Services Provider supporting businesses across Australia with IT, cybersecurity, and cloud solutions.

We're looking for an experiencedBusiness Support Team Leaderto lead our Business Support function while remaining hands-on in the day-to-day delivery of licensing, renewals, agreements, billing, and operational support activities.

This role is ideal for someone who enjoys leading people, improving processes and ensuring the operational side of a growing MSP runs efficiently and accurately.

About the Role

You'll lead a small team responsible for supporting our Operations, Sales, Account Management and Finance functions.

Your focus will be on ensuring licensing, agreements, renewals, procurement, and billing processes are well-managed while continually improving the systems and processes that support the business.

Key Responsibilities

  • Lead, mentor and develop the Business Support team
  • Manage team workload, priorities and performance
  • Oversee Microsoft and vendor licensing, procurement and renewals
  • Ensure customer agreements and billing data are accurate and up to date
  • Support quoting, proposals and account management activities
  • Drive process improvement and automation initiatives
  • Manage vendor relationships and administrative operations
  • Maintain data accuracy across ConnectWise and business systems

Skills & Experience

  • Previous experience in a Business Support, Operations Support or Sales Support role within an MSP
  • Experience leading or mentoring staff
  • Strong experience with ConnectWise Manage
  • Experience with licensing, renewals, agreements and billing processes
  • Excellent organisational and communication skills
  • High attention to detail and process accuracy
  • Microsoft licensing experience
  • ConnectWise CPQ / Sell experience
  • Experience with vendor procurement and CSP programs
  • Experience with Ingram Micro Xvantage Cloud Market place would be highly considered
  • Exposure to process improvement or operational projects

Why Join Us

  • Join a growing and respected Australian MSP
  • Lead a team that plays a critical role in business operations
  • Influence how systems, processes and automation evolve across the business
  • 17.5% leave loading and travel rewards
  • Staff discounts on IT hardware
  • Career growth opportunities within a Microsoft-focused organisation

If you're a hands-on leader who enjoys improving processes, supporting teams, and making a meaningful impact on business operations, we'd love to hear from you.

This role is permanent part-time, approximately 25 hours per week.

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