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Senior Genesys Observability Engineer - Only W2

Info Dinamica IncWeehawken Township, NJ🇺🇸United StatesPosted 29 Jul 2026

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Role: Senior Genesys Observability Engineer
Location: Weehawken, NJ (Hybrid - Minimum 3 days a week from office)
Job Type: W2 Contract
Note: This role will need on-call support
Description:
This is a unique position that blends traditional Contact Center Engineering (Genesys) with Site Reliability/Observability practices.
Role Overview:
  • Experience Level: 4 8 years
  • Work Model: Hybrid (Minimum 3 days/week from the office in Weehawken, NJ, USA)
  • On-Call: Remote on-call support is required.
Key Technical Requirements (Must-Haves):
  • Genesys Expertise: Hands-on experience with Genesys On-Premises (Engage/PureConnect) and/or Genesys Cloud CX (routing, IVR/Architect flows, upgrades, and platform health).
  • Observability Stack: Strong experience designing and implementing telemetry frameworks. Candidates must have hands-on experience with at least TWO of the following three (all three is highly preferred):
    1. LGTM Stack: Loki, Grafana, Tempo, Mimir (for dashboards, log aggregation, and distributed tracing).
    2. Dynatrace: Deploying OneAgent, utilizing Davis AI for anomaly detection/root cause analysis.
    3. Splunk: Configuring data inputs, forwarders, and building dashboards for platform events and CDRs.
  • Nice to have: ITIL Foundation certification (v3 or v4) and a Bachelor's degree in a related technical field.

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