SAP Customer Management with AI

Role: SAP Customer Management with AI
Location: San Jose, CA (Hybrid)
Duration: 12 Months
Initial Engagement: Part-Time, transitioning to Full-Time

Job Description:
We are seeking a Principal-level SAP Consultant with a strong background in SAP/S/4HANA transformation and hands-on expertise in Enterprise AI, Generative AI, and Agentic AI.

The consultant will help define and execute enterprise AI initiatives, bridging SAP transformation with emerging AI capabilities. This role involves working with senior business and technology stakeholders to develop AI strategies, prioritize use cases, establish governance, and create actionable implementation roadmaps.

Key Responsibilities

• Define enterprise AI strategy, vision, and maturity roadmaps aligned with business objectives.
• Assess current AI capabilities and identify opportunities for Generative AI and Agentic AI adoption.
• Develop AI governance frameworks, operating models, standards, and best practices.
• Identify, evaluate, and prioritize AI use cases based on business value, feasibility, and organizational readiness.
• Create AI implementation and execution roadmaps from strategy through delivery.
• Partner with executive-level stakeholders to communicate AI strategy, opportunities, risks, and recommendations.
• Integrate AI strategy with broader SAP/S/4HANA transformation initiatives.
• Provide guidance on enterprise AI architecture, adoption, and transformation approaches.
• Support the transition of AI concepts and use cases into scalable enterprise solutions.

Required Skills

• Principal-level experience with SAP and S/4HANA transformation programs.
• Strong hands-on experience with Enterprise AI / AI Strategy.
• Expertise in Generative AI (GenAI) and Agentic AI.
• Experience with AI maturity assessments, governance, and operating models.
• Strong experience in AI use-case identification, prioritization, and roadmap development.
• Ability to work directly with executive and senior customer stakeholders.
• Strong understanding of enterprise transformation and technology strategy.
• Excellent communication, presentation, and stakeholder-management skills.

Preferred

• Experience in the Utilities industry is highly preferred.
• Experience leading large-scale SAP transformation and AI initiatives.
• Experience taking AI initiatives from strategy and ideation through execution.