Global Technology Solutions Director

Global Technology Solutions Director

London, Birmingham or Glasgow | Permanent

Our standard working hours are 9.30am-5.30pm. We operate a 3 days in the office, 2 days from home working model. As an inclusive employer, we are willing to consider flexible working requests.

Exceptional by design. A career leading client and business facing technology services

The opportunity

Join a team where your expertise truly matters. Pinsent Masons is looking for a Global Technology Solutions Director to continue the modernisation of our client and business-facing technology services.

Reporting to the Chief Technology Officer, you will be a senior leader within Technology Services, responsible for establishing an AI-first operating model and owning how technology products, solutions and services are planned, designed, built, tested, deployed and supported.

You will lead our Technology Business Partner, Engineering & QA, and Solution Configuration and Deployment teams, shaping their capabilities to meet the firm’s future needs. Working closely with senior stakeholders, clients, technology partners and Research & Development, you will turn emerging technologies into innovative, secure and scalable solutions that deliver meaningful value for the firm and its clients.

At Pinsent Masons, your career is exceptional by design - intentionally shaped to support high performance, meaningful development and long-term progression.

What you’ll do

Bring your experience to the table and play a key role in the success of our firm, building trusted relationships and delivering meaningful impact, including:

• Lead the transition to an AI-first operating model, setting a clear roadmap and embedding AI across demand assessment, solution design, engineering, testing, deployment and support.
• Lead and develop the Technology Business Partner, Engineering & QA, and Solution Configuration and Deployment teams, building accountability, pace and a strong service mindset.
• Oversee the delivery and continuous improvement of customer and client-facing products and solutions, ensuring they are secure, scalable, supportable and aligned with enterprise architecture.
• Drive strategic data and case management initiatives, creating the data, workflow and platform foundations required to implement AI successfully at scale.
• Develop a demand and capacity model that combines internal capability with strategic partners and suppliers to improve delivery speed, quality, value and return on investment.
• Partner with Research & Development, senior stakeholders and client teams to identify, test and scale emerging technologies, moving successful concepts into production.

What you’ll bring

To thrive in this role, you'll need to bring:

• Substantial experience in a senior technology leadership role, with a proven record of transforming a technology services or delivery function.
• Demonstrable experience of applying AI and automation to delivery models, achieving measurable improvements in speed, quality, productivity or cost.
• Strong practical knowledge of generative AI, AI-assisted engineering, intelligent automation and their application within a complex enterprise environment.
• Considerable experience of leading customer or client-facing technology products and services across areas such as engineering, solutions delivery, quality assurance, service management and support.
• Experience of strategic data, workflow, case management or line-of-business platforms, alongside blended sourcing models involving strategic, outsourced or offshore partners.
• Strong commercial, communication and influencing skills, with the ability to quantify the value of technology investment and explain complex topics clearly to senior stakeholders and clients.

Why Pinsent Masons

Our “exceptional by design” approach means we’ve deliberately shaped a firm where you can do your best work. We combine meaningful work, clear expectations and the support to build a career that works for you. Why join us?

Meaningful work, real impact - the opportunity to contribute to initiatives and projects that have a genuine impact on our clients and the success of a leading international law firm.

A firm that backs your growth - clear expectations, structured development and real investment in helping you reach your potential.

A progressive culture - collaborative, inclusive and forward-looking, with the space to innovate and do your best work.

Our benefits package reflects our determination to support our people in achieving their full potential. You know what’s important to you and that’s why we offer flexible benefits where we can, allowing you to choose what matters most. Amongst our benefits are:

• 27 days holiday
• Bonus Scheme
• Pension Scheme
• Electric car scheme
• Enhanced Family Leave policies
• Private Medical Insurance
• Health, lifestyle and wellbeing benefits

What happens next?

Once your application has been submitted and reviewed, our Talent Acquisition team will share the outcome with you by email.

We typically hold two interview stages, providing the opportunity to meet different members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our commitment

At Pinsent Masons, we are committed to recruiting and retaining the best talent and building an inclusive and fair workplace. We value the strength that comes from different experiences and strive to create an environment where everyone feels they belong.

We welcome applications from all suitably qualified candidates and are dedicated to ensuring equitable opportunities throughout our recruitment processes. In line with local laws and cultural contexts across the jurisdictions in which we operate, we encourage people of all backgrounds, identities, and lived experiences to apply.

If you need reasonable adjustments or accommodations to participate in our recruitment process or to perform the role, please tell us, we will work with you to identify a suitable approach.

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