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Director of Partner Success

Revi185 Clara St San Francisco🇺🇸United States

Quick overview

Salary$180k - $240k/yr
SeniorityLeader
Employment typeFull Time
Work modeHybrid
Location185 Clara St San Francisco, United States
OnboardingCSATCustomer SuccessNPSAndroidSalesforceProject ManagementData Analysis

Job description

The Revi Mission🚀
Brick-and-mortar retail isn’t dead — it’s evolving. As technology accelerates, the digital and physical worlds are merging into one unified purchasing
layer. At Revi, we believe the real Web 3 is this hybrid world, where every physical purchase has a digital identity, a relationship, and an opportunity for engagement.
As major brands have digitized isolated parts of their customer journey, Revi’s mission is much
bigger: we unify the entire physical purchase journey and enable small businesses to compete at a world-class level. We help businesses use data, AI, and consumer engagement tools to drive profitability, operational efficiency, and customer loyalty — all within a single ecosystem.
Supported by top Silicon Valley investors, Revi is positioned to own a multi-billion-dollar category.
Why Join Revi?🥳
• Work as a direct thought partner to the CEO and executive leadership
• Play a foundational role at a rocket-ship startup that is scaling fast
• Influence culture, hiring, systems design, and world-class processes
• Experience unlimited personal and professional growth
• Join a vision-driven team that believes in big ideas, hard work, high impact, and serving the
businesses in our ecosystem
• Be at the forefront ofAI-driven transformation in the restaurant and retail space
The Revi Role 👨🏾‍💻👩‍💻
As Director of Partner Success & Support, you will architect and lead the full post-sales
experience — onboarding, adoption, optimization, support, and long-term retention. You will own the operational structure of Partner Success and Support and ensure these teams operate with an AI-first mindset, integrating automation, AI agents, analytics, and intelligent workflows into every step of the partner journey. This role reports to the CEO and is mission-critical to Revi’s scale.

What you'll do 👷🏾‍♂️ (AI-First Responsibilities)

  • Own Partner Lifecycle & Experience
  • Lead the teams responsible for onboarding, success, and support for all Partners post-sale.
  • Design repeatable, scalable, AI-enhanced processes for all Partner touchpoints.
  • Build systems that anticipate partner needs, drive adoption, and ensure platform stickiness.
  • Build AI-Driven Processes & Automation
  • Create, automate, and continuously improve communication workflows using AI tools.
  • Partner with internal AI teams to integrateAI agentsinto onboarding, support, data analysis, and training.
  • Implement predictive insights to identify churn risks, adoption gaps, and growth opportunities.
  • Operational Leadership
  • Develop detailed onboarding rollout plans and keep all timelines accountable.
  • Work with Execs, Product, Eng, AI, and Partner Success Managers to create an optimal end-to-end partner experience.
  • Standardize processes, establish AI-enhanced SOPs, and build dashboards that provide real-time visibility into partner health.
  • Drive KPIs + Performance Excellence
  • Deliver weekly & monthly KPIs such as: TTR, CSAT, NPS, Adoption Rate, Task Completions, Retention, Transaction Growth, Outbound Engagement Metrics
  • Use AI-powered analytics to diagnose root causes, improve workflows, and accelerate results.
  • Data, Insights & Partner Health
  • Interpret internal + external data to optimize lifecycle touchpoints.
  • Implement AI-based health scoring, partner segmentation, and proactive engagement triggers.
  • Identify partner challenges and propose data-backed solutions.
  • Cross-Functional Collaboration
  • Work closely with Sales, Marketing, Product, AI, and Engineering to improve system functionality and partner experience.
  • Serve as the champion for partner needs as the company builds next-generation AI features.
  • Team Leadership
  • Manage Partner Success Managers, Implementation Managers, and Support Leads.
  • Create a culture of ownership, innovation, and accountability.
  • Coach and develop team members to perform at the highest levels.
  • Embed AI tools in daily workflows, empowering your team to work faster and smarter.

What We Expect You’ll Bring 😎

  • 5+ years in customer success, implementation, operational excellence, or project management
  • 2+ years in a senior leadership role managing customer-facing or support teams
  • Experience deploying complex technology systems (POS, kiosk, SaaS, multi-location rollouts)
  • Familiarity with hardware logistics: shipping, 3PL, installs, and support operations
  • Experience with iPad/Android configurations, MDM, troubleshooting
  • Strong communication, presentation, and stakeholder-management skills
  • Ability to diagnose issues quickly using technical + business reasoning
  • Experience supporting SMB & Mid-Market in Retail/Restaurant or e-commerce is a huge plus
  • Familiarity with Salesforce
  • AI curiosity, adoption, and comfort leveraging AI as a core part of workflows
  • Demonstrated ability to build predictive workflows, automated systems, or AI-supported processes (or eagerness to learn)

Our Values

  • ❤️Heart– Passion, generosity, and service to others
  • 🔨Impact– Innovation, resilience, versatility, and ownership
  • 🏆Excellence– Integrity, supreme service, and setting the bar high

Perks & Benefits

  • Equity package
  • Competitive salary + bonus
  • Professional development support
  • Medical, dental, vision benefits
  • Flexible vacation policy
  • Paid holidays
  • Team events, off-sites, volunteer opportunities
  • 401(k)

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