Senior Strata External Claims Adjuster

Why Join Us?

• Competitive salary + performance bonus
• Car allowance, laptop, and phone
• Autonomy to manage your own portfolio of complex claims
• Exposure to major loss, litigation and complex stakeholder environments
• Strong, experienced leadership team and national network

About You

You’re an experienced strata or property claims professional ready to step into a senior role where you can manage complexity, influence stakeholders, and lead from the front.

You might currently work in:

• Senior Loss Adjusting
• Complex Property Claims/Major Loss
• Technical Claims or External Adjusting roles

We’re looking for someone who:

• Brings deep strata/property claims expertise and strong policy interpretation skills
• Has experience managing complex or large loss claims end-to-end
• Demonstrates strong commercial judgement and cost control capability
• Can influence, negotiate and build trust with senior stakeholders
• Leads by example and supports the development of others
• Is proactive, autonomous and confident working with minimal supervision

The Opportunity

As a Senior Strata Adjuster, you will take ownership of complex property and strata claims, managing them independently from assessment through to final settlement while ensuring high-quality outcomes for clients.

Your responsibilities will include:

• Own complex strata claims end‑to‑end, from assessment to settlement
• Deliver technical assessments, coverage decisions and cost outcomes
• Lead negotiations, including large loss and litigation matters
• Influence insurers, brokers and key stakeholders to drive outcomes
• Ensure compliance with SLAs, KPIs and regulatory standards
• Mentor junior adjusters and strengthen team capability
• Support business growth through client relationship development
• Significant experience in strata/property claims or loss adjusting
• Strong understanding of building, remediation and reinstatement principles
• Advanced stakeholder management and communication skills
• Driver’s licence

Requirements

Essential

• Significant experience in strata/property claims or loss adjusting
• Strong understanding of building, remediation and reinstatement principles
• Advanced stakeholder management and communication skills
• Driver’s licence

Desirable

• Loss Adjusting qualifications/CILA membership
• Experience with complex claims, litigation or large loss
• Experience mentoring or supporting junior staff

Ready to take the next step?

Apply with your resume and a short cover letter outlining your experience and what excites you about this opportunity.

Additional information

• Employment is subject to a national police check

• Applicants must be Australian or New Zealand citizens or permanent residents