Information Technology Help Desk

Readiness Delivered. Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers' toughest challenges. Our culture is fast-paced and innovative. We are a trusted partner-driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves. We have an exciting opportunity for an Information Technology Help Desk III. This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the organization. The position manages day-to-day support needs including account provisioning, helpdesk ticket resolution, device setup, and audiovisual systems, while also handling more advanced troubleshooting and contributing to process improvements. The ideal candidate brings a solid foundation in Windows and/or macOS environments, strong communication skills, and the ability to navigate a fast-paced setting with efficiency and care.

• Provision and deprovision accounts, hardware, and system access for new hires and departing employees; prepare and configure laptops/equipment; conduct new hire tech orientations.
• Respond to and resolve routine helpdesk tickets - password resets, software installs, printer/network issues, hardware troubleshooting.
• Handle escalated issues requiring deeper troubleshooting, including OS-level problems, network connectivity, application errors, and system configuration.
• Set up, maintain, and troubleshoot AV equipment for meetings, conference rooms, and events (video conferencing systems, displays, microphones, speakers).
• Maintain accurate documentation of IT assets, tickets, and standard operating procedures.
• Manage user accounts and permissions across core business systems (email, SSO, shared drives, etc.).
• Coordinate with vendors and outside providers for repairs, equipment orders, and service issues as needed.
• Identify recurring issues and recommend process or system improvements.

• 2+ years of experience in IT support, helpdesk, or a similar technical support role.
• Solid understanding of Windows and/or macOS environments, Active Directory/Azure AD (or equivalent), and common business applications.
• Experience with onboarding/offboarding processes and account provisioning tools.
• Familiarity with AV equipment setup and troubleshooting (Teams Rooms, projectors, displays, conferencing hardware).
• Strong troubleshooting skills with the ability to explain technical issues in plain language to non-technical staff.
• Excellent communication skills and a customer-service mindset.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
• Comfortable lifting and moving equipment (monitors, laptops, AV gear) as needed.

Preferred Skills/Experience

• Relevant certifications (CompTIA A+, Network+, Microsoft certifications, etc.).
• Experience supporting a hybrid or multi-office workforce.
• Basic scripting or automation experience for repetitive IT tasks.