Help Desk Specialist 3

Overview

We are seeking a mid-level Helpdesk Specialist to join our Corporate IT team in El Segundo, CA. You'll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast-paced, highly collaborative, and a great opportunity to grow your skills in enterprise IT systems and support. This is an onsite position for our office in El Segundo, CA

Responsibilities

• Provide exceptional technical support for end-users, remote staff, and IT systems teams.
• Answer customer inquiries via phone, email, and in-person, ensuring timely and professional communication.
• Diagnose and resolve complex hardware, software, and network issues.
• Install, configure, and update software and hardware as needed.
• Support purchasing, receiving, shipping, and management of equipment inventory.
• Contribute to IT improvement projects and tactical plan implementation.
• Document issues, resolutions, and system changes in a service desk platform.
• Mentor and guide help desk staff

Skills Required

• 5+ years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization.
• Advanced troubleshooting skills for Windows OS and user/computer account management in Active Directory.
• Excellent interpersonal skills, with the ability to communicate effectively at all organizational levels.
• Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement.
• Soft skills that make you successful in support: patience, empathy, active listening, urgency, and organization.
• U.S. citizenship and ability to obtain/maintain a security clearance.

Additional Skills

• Experience with Okta Multi-Factor Authentication.
• Strong familiarity with Exchange and Office 365.
• Printer installation and configuration.
• Basic Windows Server administration.
• Intune application management.
• Strong exposure to enterprise IT processes, including hardware lifecycle management.
• Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement

Compensation & Benefits

• Salary: $60,000-$70,000/year DOE.
• We offer a generous benefits package including:
  • 100% company paid Medical, Dental and Vision
  • 100% company paid Retirement
  • Paid Time Off on top of company recognized Holidays
  • Paid Sick Leave.

This role offers a mix of day-to-day user support and exposure to enterprise IT projects, making it ideal for someone ready to grow into more advanced system administration or IT engineering roles

Education

• High School Diploma Required

Education

Bachelors degree preferred, preferably in management information systems, math or engineering. Minimum of 5 equivalent years of relevant work experience. Additional degrees or certifications may substitute for years of experience.