ServiceNow Business Analyst

Required Qualifications:

Experience: 5+ years as a Business Analyst, with at least 3 years specifically focused on the ServiceNow platform.

Methodology: Strong experience working in Agile/Scrum environments and using tools like Azure DevOps, Jira, or ServiceNow Agile Development.

Public Sector Context: Experience working with state, local, or federal government entities is highly preferred.

Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical business owners.

Certifications (Preferred):

ServiceNow Certified System Administrator (CSA)

ITIL v4 Foundations

PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business Analysis Professional)