Senior ServiceNow Technical Lead

Job Title: Senior ServiceNow Technical Lead (CTA Certification Mandatory)

Location: Remote (U.S.)

Duration: 6 months Contract

Job Summary

We are seeking an experienced Senior ServiceNow Technical Lead with a mandatory ServiceNow Certified Technical Architect (CTA) certification to lead the design, development, and delivery of enterprise-scale ServiceNow solutions. The ideal candidate will have extensive experience in ServiceNow platform architecture, ITSM implementations, integrations, and technical leadership. This role requires close collaboration with cross-functional teams to deliver scalable, secure, and high-quality solutions.

Roles and Responsibilities:

•    Plan sprint activities, allocate work, monitor progress, and ensure timely, high-quality delivery.

•    Conduct code reviews, design reviews, and technical walkthroughs to maintain solution quality and minimize production issues.

•    Take ownership of technical deliverables while guiding team members toward successful project execution.

•    Develop and maintain integrations using REST, SOAP, IntegrationHub, MID Server, and third-party applications.

•    Ensure adherence to ServiceNow development standards, security best practices, and platform scalability.

•    Design, develop, and customize ITSM modules (Incident, Problem, Change, Request, Knowledge Management).

•    Work with Enterprise Service Bus (ESB) and Integration Platform as a Service (iPaaS) technologies in conjunction with ServiceNow

•    Collaborate with ServiceNow Support concerning issues and other technical aspects of the ServiceNow platform