BELL PERSON

Serves hotel guests by handling luggage in a courteous and efficient manner upon check in and out, opening doors, answering inquiries, assisting with unloading luggage and arranging for luggage to be placed in appropriate hotel room.  Delivers the guest mail, messages, packages, etc.  Picks up and delivers the guest’s laundry and valet.  Greets the hotel guest in a friendly and courteous manner.

• Interacts with guests and other employees in a courteous, empathetic, and discreet manner.
• Communicates clearly and effectively with hotel guests and other employees
• Inspects guest's room to ensure furnishings are in order and supplies are adequate.
• Explains features of room such as operation of radio, television, and night-lock, and how to place telephone calls.
• Picks up articles for laundry and valet service.
• Delivers packages, suitcases, and trunks, and sets up sample rooms.
• Operates elevator.
• Supports and maintains company courtesy guidelines.
• Promotes outstanding guest relations.
• Performs other duties as assigned.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED)
• Previous related experience preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Able to deal with problems involving a few concrete variables in standardized situations.
• Valid driver's license with safe driving record.
• Ability to obtain the appropriate work authorization per gaming regulations required
• Ability to work in a drug free environment and pass a chemical dependency test as required