Integration Architect (Genesys Cloud & Google Cloud Platform)

Job#: 3055877
Job Description:
Integration Architect (Genesys Cloud & Google Cloud Platform)
Location: Columbus, Ohio (Onsite)
Alternate Locations: Akron, OH, Dallas, TX, Atlanta, GA, Detroit, MI, Minneapolis, MN, Charlotte, NC, Chicago, IL
Role Overview
We are seeking an experienced Integration Architect / Technical Lead to design, lead, and deliver enterprise integration solutions supporting customer engagement, contact center, and digital platforms. This individual will be responsible for architecting scalable, secure, and resilient solutions leveraging the Genesys Cloud CX Platform, Google Cloud Platform (Google Cloud Platform), and modern API-driven integration technologies. The ideal candidate possesses expertise in Genesys Cloud, REST API integration, and cloud-native architectures, along with technical leadership skills. This role requires hands-on architecture experience and the ability to guide development teams.
Key Responsibilities

• Design end-to-end integration architectures supporting customer engagement, contact center, and digital experiences.
• Define and implement integration patterns utilizing REST APIs, event-driven architectures, WebSockets, and asynchronous messaging.
• Architect scalable, highly available, and secure cloud-native solutions leveraging Google Cloud Platform services.
• Develop conceptual, logical, and physical architecture artifacts using ArchiMate and other enterprise architecture modeling techniques.
• Lead architecture and integration efforts involving the Genesys Cloud CX platform, including APIs, Data Actions, and Architect Flows.
• Serve as Technical Lead for integration initiatives, providing architecture guidance, design reviews, and technical oversight for development teams.
• Mentor developers, engineers, and junior architects.
• Ensure solutions comply with established enterprise architecture, security, cloud, and integration standards.
• Participate in architecture review and governance processes.

Required Qualifications
Education: A bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience is required.
Experience: A minimum of 7 years of experience designing and delivering enterprise integration solutions is required. A minimum of 5 years of hands-on experience with Genesys Cloud CX is required. Experience serving as a Technical Lead on large-scale technology initiatives is required.
Technical Skills:

• Genesys Cloud CX (Administration, APIs, Notifications API, Data Actions, Architect Flows)
• Google Cloud Platform (Apigee, Cloud Run, Bigtable, Pub/Sub, Cloud Storage, IAM)
• Integration Technologies (REST APIs, JSON, OAuth 2.0, OIDC, mTLS, WebSockets)
• Architecture & Modeling (ArchiMate, Application/Integration/Solution Architecture, UML)
• Knowledge of microservices, cloud-native application architectures, and event-driven design patterns.
• Experience working within formal architecture governance, security review, and change management processes.

Preferred Qualifications

• Experience within financial services or other highly regulated industries.
• Experience integrating SaaS platforms with enterprise applications.
• Experience supporting AI, conversational AI, or customer engagement platforms.
• Experience with DevSecOps and CI/CD practices.
• Google Cloud or Genesys Cloud certifications.

Leadership Competencies

• Stakeholder management and communication skills are necessary.
• Ability to influence technical direction across multiple teams is necessary.
• Analytical, problem-solving, and architectural decision-making abilities are necessary.
• Ability to translate business objectives into scalable, maintainable, and supportable technical solutions is necessary.

Compensation & Benefits
A comprehensive benefits package is available to eligible employees.
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