Full timeEngineering

Desktop Services Engineer

MetaNashville, AR🇺🇸United States

Why this role stands out

This entry-level Desktop Services Engineer role at Meta offers a fantastic opportunity to develop your technical skills and gain experience within a leading technology company. You'll thrive here if you possess strong problem-solving abilities, excellent customer service, and a proactive approach to supporting users and resolving technical issues. Apply today to launch your career in a dynamic engineering environment!

Quick overview

SeniorityEntry Level

Employment typeFull Time

Work modeOn Site

LocationNashville, AR, United States

Microsoft Office

Job description

At Metasys Technologies, we offer innovative staffing solutions and full life-cycle consultation to our clients and consultants.

For nearly two decades, we have been building relationships with some of the most successful Fortune 50 and Global 2000 companies along with many mid-market public and private companies, and are now a preferred supplier of contract, contract-to-hire, and direct hire consultants to them. With our unique staffing solutions, a commitment to diversity, and our expert leadership, we partner with you and achieve your goals.

Provide Level-2 technical support to internal and external customers having hardware and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions

Strong customer service skills
Reliability and a strong sense of responsibility
Ability to work independently and take ownership
Solid technical and analytical skills required
Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
Knowledge of supported Microsoft Windows operating systems
Experience with Active Directory administration
Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues

Associate's Degree or equivalent experience required
A+ Certification recommended,
MCTS, MCITP, MCPD, MCM preferred,
ITIL Certification preferred
2-4 years or more of related experience preferred