Level 2 IT Support Analyst

Your new company A Financial Services organisation requires a Level 2 IT Support Analyst for a permanent opportunity commencing ASAP, based in their Melbourne CBD office. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities. This role enables flexible working arrangements.

Your new role

• Providing level 2 IT support to 280 employees.
• Performing technical support for cloud, servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Acting as an escalation point for junior members of the IT team.
• Contributing to cyber awareness training and managing internal phishing campaigns.
• Maintaining and developing documentation and knowledge base articles.

What you'll need to succeed

• Prior experience in providing level 2 end-user IT support in a corporate setting.
• Sound knowledge of Windows 10 / 11, Active Directory, Windows Server, Office 365, Intune / SCCM, AVD / Citrix, PowerShell scripting and Network troubleshooting.
• Highly developed troubleshooting and problem-solving skills.
• A tertiary education in Information Technology, as well as Azure, Microsoft and ITIL certifications are beneficial.
• Prior experience working in a Financial Services organisation is highly regarded.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, in a role that offers exposure to leading technologies and projects. This organisation prides itself on internal promotion and career development and offers development training.