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Platform Analyst - Customer Contact Systems (Hybrid, Melbourne)

Qantas AirwaysMelbourne, Melbourne🇦🇺AustraliaPosted 18 Oct 2026

Why This Role Stands Out

This hybrid role offers fantastic opportunities to shape critical customer contact systems at a reputable airline, fostering significant career growth and skill development. You'll thrive here if you excel at translating business needs into technical solutions and enjoy collaborating with diverse teams to drive impactful improvements. Apply now to join a dynamic environment and contribute to seamless customer experiences.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Melbourne, Melbourne, Australia

Job Description

Jetstar in Melbourne is seeking a Platform Analyst to join our Customer & Corporate Technology team, supporting the delivery, enhancement and ongoing operation of Customer Contact Systems. You will work closely with business stakeholders, Product Owners, delivery teams and external vendors to ensure platforms remain reliable, secure and aligned to customer and operational needs.

We're looking for someone who can translate business needs into actionable outcomes, support product roadmaps, analyse

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