Executive Technology Support Specialist

Location: Allentown, PA Salary: Negotiable Description:

Executive Support Specialist

Location: Allentown, PA (Hybrid - 3 Days Onsite per Week)
Duration: 6-12 Month Right-to-Hire (RTH)
Rate: $55
Employment Type: Contract-to-Hire
About the Role

We are seeking an experienced Executive Support Specialist to provide high-touch, white-glove technology support to executive leadership. This individual will serve as the trusted technology partner for senior leaders, ensuring a seamless, secure, and highly personalized technology experience that maximizes productivity and supports critical business operations.

This role requires strong technical expertise, exceptional customer service skills, discretion, and the ability to thrive in a fast-paced, high-visibility environment. The Executive Support Specialist will work closely with infrastructure, cybersecurity, collaboration, engineering, and support teams to deliver outstanding executive technology services.
Responsibilities

• Serve as the primary technology contact for executive leaders and their administrative staff, delivering responsive, professional, and confidential support.
• Provide end-to-end support for executive technology environments, including desktops, laptops, mobile devices, Microsoft 365 applications, collaboration platforms, conference room technologies, and connectivity services.
• Support executive meetings by ensuring Teams Rooms, audiovisual systems, collaboration platforms, presentations, and meeting technologies are fully operational before and during critical events.
• Troubleshoot and resolve complex hardware, software, networking, and endpoint technology issues, coordinating with internal IT teams when necessary.
• Build trusted relationships with executives, executive assistants, and business stakeholders, serving as a liaison between leadership and technology teams.
• Enable reliable technology experiences for executive travel, remote work, and hybrid collaboration environments.
• Support digital workplace initiatives and technology modernization efforts that enhance executive productivity and employee experience.
• Gather executive feedback and translate business needs into actionable technology improvements.
• Identify and mitigate technology risks while maintaining support documentation, standards, and best practices.
• Promote and support cybersecurity initiatives, ensuring executive technology environments align with corporate security standards while maintaining strict confidentiality.

Required Qualifications

• Associate's degree in Information Technology, Computer Science, Business Technology, or a related field preferred.
• Equivalent combination of education, technical training, certifications, and relevant work experience will be considered.
• 5+ years of experience in advanced desktop support, executive support, workplace technology, or customer-facing IT support roles.
• Experience supporting senior leaders, executives, or VIP users.
• Hands-on experience supporting:
  • Microsoft 365
  • Windows operating systems
  • Mobile devices
  • Microsoft Teams
  • Conferencing technologies
  • Collaboration platforms
• Strong troubleshooting and problem-solving skills across hardware, software, networking, and endpoint technologies.
• Ability to manage multiple priorities and deliver exceptional service in a fast-paced, high-visibility environment.

Preferred Qualifications

• Experience supporting executive conference rooms, Microsoft Teams Rooms, and audiovisual technologies.
• Familiarity with:
  • Microsoft Intune
  • Microsoft Entra ID
  • Microsoft 365 Administration
  • Teams Phone
  • Endpoint management platforms
• Experience working within ITIL-based service management environments.
• Relevant certifications such as:
  • Microsoft Certifications
  • ITIL Foundation
  • CompTIA Certifications
  • Equivalent technical certifications
• Experience supporting organizational change initiatives and technology adoption programs.

Ideal Candidate

• Executive/VIP support experience with a strong customer-first mindset.
• Strong communication and relationship-building skills.
• Proven ability to maintain confidentiality and work effectively with senior leadership.
• Comfortable operating independently in high-pressure and highly visible situations.
• Passion for delivering an exceptional end-user technology experience.

Please send resume to along with your Linked IN.

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