ServiceNow ITAM SME || San Diego, CA ||

Lead end-to-end ServiceNow HAM Pro and SAM Pro implementations

Conduct requirements workshops and translate business needs into scalable solutions

Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal

Implement software license management, reclamation, compliance, and optimization processes

Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM

Define data models, asset classes, lifecycle states, and governance standards

Drive asset normalization and software entitlement management

Develop integrations and automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs

Integrate with SCCM/MECM, Microsoft Intune, Active Directory, SAP, Oracle, Coupa, Azure, and AWS

Establish ITAM governance, compliance, KPI reporting, and executive dashboards

Collaborate with Procurement, Finance, Security, Infrastructure, and Operations teams

Conduct training, workshops, and knowledge transfer

Experience Required:

8+ years of overall IT experience

5+ years of hands-on ServiceNow ITAM implementation experience

Strong expertise in ServiceNow HAM Pro, SAM Pro, CMDB, Discovery, and Asset Lifecycle Management

Enterprise-scale ServiceNow environment experience

Required Skills:

ServiceNow ITAM

HAM Pro / HAM

SAM Pro / SAM

ServiceNow CMDB

CSDM

ServiceNow ITSM

Discovery & Service Mapping

Asset Lifecycle Management

Software License Management

Flow Designer & IntegrationHub

REST/SOAP Integrations

JavaScript & ServiceNow Scripting

ITIL v4 Processes

Reporting & Performance Analytics

Preferred Certifications:

ServiceNow Certified System Administrator (CSA)

CIS – Software Asset Management

CIS – Discovery

CIS – Service Mapping

ITIL V4 Foundation