VodafoneThree Senior Account Manager

Location: London Speechmark (other locations considered) + *Hybrid

Working hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

What You'll Do:

The Senior Account Manager is an experienced client lead within the Generation in-house agency, responsible for leading the day-to-day relationship and delivery of significant campaigns and workstreams across assigned brands. The role operates independently within defined parameters, brings strong commercial and strategic judgement to client challenges, and acts as a senior bridge between client ambition and agency capability. Working closely with the Senior Account Director, the SAM provides direction to more junior members of the account management team and helps ensure the agency delivers work that is strategically strong, creatively ambitious and commercially effective. 

Key Responsibilities: 

• Campaign Leadership: Leads the end-to-end delivery of significant integrated campaigns and projects across multiple channels, ensuring clear objectives, strong creative development and effective delivery from brief through to completion. 
• Client Relationship Management: Builds trusted relationships with brand and marketing stakeholders, acting as a credible senior point of contact and developing a strong understanding of their business priorities, challenges and ambitions. 
• Strategic Brief Ownership: Challenges and strengthens briefs before they enter the agency, ensuring objectives are clear, commercially grounded and capable of generating strong creative work. Translates client ambition into clear direction for the agency team. 
• Client and Agency Advocacy: Acts as the connective tissue between client and agency, representing the needs of both sides and making sound judgements about priorities, expectations, quality and delivery. 
• Scope and Resource Management: Manages client expectations and project scope across assigned work, identifying resource pressures and delivery risks early. Works with the Senior Account Director to make informed decisions that protect both the client relationship and agency capacity. 
• Commercial Management: Maintains oversight of budgets, scopes and commercial performance across assigned work. Identifies potential risks and opportunities and ensures delivery decisions are made with a clear understanding of their commercial impact. 
• Integrated Delivery: Works across creative, strategy, production, project management and other agency disciplines to ensure work is joined up, moving at pace and delivered to a high standard. 
• Team Leadership and Development: Provides direction, coaching and constructive challenge to AMs and JAMs working across their accounts. Helps develop stronger client handling, commercial thinking and delivery skills within the wider account management team. 
• Problem Solving: Takes ownership of complex client and delivery challenges, using sound judgement to resolve issues independently where possible and escalating higher impact decisions to the Senior Account Director when required. 

Who You Are:

• Proven experience in account management within a creative, integrated or in-house agency environment. 
• Proven experience independently leading significant integrated campaigns or complex projects from brief through to completion. 
• Strong client relationship skills, with the confidence and credibility to work directly with senior brand and marketing stakeholders. 
• Experience managing project scope, budgets, timelines and resource considerations across multiple workstreams. 
• Strong understanding of the creative development process, with the ability to challenge briefs and translate business objectives into clear direction for creative teams. 
• Strong commercial awareness, with an understanding of how client, delivery and resource decisions affect agency performance. 
• Experience guiding and developing more junior members of an account management team. 
• Able to manage competing priorities, navigate ambiguity and make sound decisions in a fast-paced, multi-brand agency environment. 

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Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email careers@vodafonethree.com for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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