Sr. Internal Business Systems Analyst

Knowledge, Skills, and Abilities

Project Management

·  Advanced knowledge of project management principles, methodologies, tools, and best practices.

·  Ability to lead complex, cross-functional projects involving multiple stakeholders and competing priorities.

·  Experience managing project scope, schedules, resources, budgets, risks, and organizational change initiatives.

Business Process Improvement

·  Knowledge of Lean, Six Sigma, Continuous Improvement, or comparable process improvement methodologies.

·  Ability to evaluate end-to-end workflows, identify inefficiencies, and develop sustainable process improvements.

·  Experience implementing standardized procedures and measurable quality assurance practices.

Business Analysis and Problem Solving

·  Strong analytical and critical-thinking skills.

·  Ability to conduct root-cause analysis, evaluate operational impacts, and develop practical solutions.

·  Experience gathering, documenting, and validating business requirements.

Technology and Systems

·  Technical aptitude to understand system capabilities, data structures, business applications, and workflow automation opportunities.

·  Experience serving as a liaison between business operations and information technology teams.

·  Ability to coordinate system development activities, user acceptance testing, implementation planning, and process automation initiatives.

·  Familiarity with licensing, compliance, case management, or regulatory systems is desirable.

Communication and Training

·  Excellent verbal and written communication skills.

·  Ability to facilitate meetings, workshops, stakeholder discussions, and training sessions.

·  Experience developing communication plans, change management strategies, and user guidance materials.

·  Ability to translate complex operational and technical concepts into clear and actionable information for diverse audiences.

Regulatory and Operational Knowledge

·  Knowledge of statutes, administrative code, policies, and regulations applicable to DQA operations.

·  Understanding quality assurance, compliance monitoring, and performance measurement practices.

·  Ability to develop reporting metrics and performance indicators that support operational decision-making and accountability.

Top Required Skills & Years of Experience:

·  4+ years as a technical project manager

·  4+ years of experience with IT consolidations/implementations

·  4+ years of hands-on Continuous Improvement Projects (leading or participating)

·  4+ years of experience in Quality Assurance and Compliance Monitoring

Nice to Have Skills:

·  3+ years of experience with change management, reorg/modernization, and/or developing a centralized communications system.

·  3+ years of experience creating training material related to system implementations.

·  3+ years of experience with Business Process Mapping (Example: Visio)