Innovation Lab Business Systems Analyst

Job#: 3055838
Job Description:
Innovation Lab Business Systems Analyst
Location: CHARLOTTE, North Carolina (Onsite)
Role Overview
We are seeking a multifaceted Business Systems Analyst and Innovation Coordinator to support various needs within our Innovation Lab. The ideal candidate will have experience in a technology environment and be adept at balancing requirements gathering, coordination, communication, reporting, and operational duties. This role is a key point of contact for teams bringing technology requests into the lab and is not a traditional BA, Scrum, or Project Manager position, though skills from those backgrounds are transferable.
Key Responsibilities

• Manage Innovation Labs requests from intake through close-out, serving as the primary point of contact for innovation teams.
• Conduct lab consultations, facilitate discovery sessions, and gather business and technical requirements.
• Partner with lab engineers to assess innovation viability and coordinate environment onboarding and delivery.
• Coordinate approval activities and track requests through all stages of the lifecycle.
• Monitor provisioning activities, support ticket resolution, and manage customer communications.
• Maintain accurate documentation, records, and knowledge content using Confluence and other approved tools.
• Ensure compliance with Innovation Labs policies, processes, and operational standards.
• Participate in application enhancements, testing, release activities, and process improvement initiatives.
• Assist with operational reporting, metrics collection, and status reporting.
• Support stakeholder engagement, communications, and promotional efforts.

Required Qualifications
Experience: 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, or education.
Technical Skills:

• Strong project coordination and stakeholder management skills.
• Experience facilitating meetings, gathering requirements, and managing operational processes.
• Excellent written and verbal communication skills with the ability to work effectively across technical and non-technical teams.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Experience with documentation, reporting, and process improvement.
• Working knowledge of Confluence, Jira, and Agile/Scrum delivery practices.

Preferred Qualifications

• Familiarity with technology evaluation, onboarding, innovation programs, or technology lab environments.
• Experience working with innovation programs, technology labs, or technology onboarding processes.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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