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4 days onsite - 2 locations to choose- ServiceNow Business Analyst (Hands-on FSM/CSM Implementations or Enhancements, Business Analysis) - Direct Client - Immediate Interviews

Accion LabsPittsburgh, PA🇺🇸United StatesPosted 8 Jul 2026

Why This Role Stands Out

This role offers a fantastic opportunity to leverage your extensive ServiceNow FSM/CSM expertise within a leading telecommunications equipment manufacturer, with a contract-to-hire pathway for long-term career growth. You'll thrive here if you are a seasoned Business Analyst with a proven track record of driving impactful implementations and enhancements, and you're eager to collaborate within an agile environment. Apply now to explore this exciting contract-to-hire position with immediate interview potential!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

One of my direct clients, a Telecommunication equipment manufacturer in the US, is looking for a ServiceNow Business Analyst.

4 days onsite a week - Houston, TX (or) Pittsburgh, PA 
Mandatory Skills - Hands-on FSM/CSM Implementations or Enhancements, BRD, Business Analysis
Duration - 6+ months, Contract-to-hire mandatory
Rate - DOE
Client details will be shared post technical call

Job Title: ServiceNow Business Analyst (FSM / CSM)

Key Responsibilities:

Gather, analyze, and document business requirements for ServiceNow FSM and CSM modules
Translate business needs into functional specifications, user stories, and process flows
Work closely with stakeholders to define case management, work order lifecycle, and service workflows
Conduct gap analysis, workshops, and stakeholder interviews to identify improvement areas
Support configuration/design discussions with developers and architects
Ensure alignment with ServiceNow best practices, data models, and CMDB structure
Collaborate across teams for integrations, APIs, and system enhancements
Assist in UAT, validation, and documentation
Provide support for Agile ceremonies (sprint planning, backlog grooming, reviews)

Required Skills:

10+ years as Business Analyst with ServiceNow platform experience
Strong hands-on experience with CSM (Customer Service Management)
Good exposure to FSM (Field Service Management) concepts (work orders, dispatch, scheduling)
Experience in requirement gathering, BRD/FRD, user stories
Understanding of ServiceNow workflows, case lifecycle, SLA management
Familiarity with integrations (REST APIs, third-party systems)
Experience working in Agile/Scrum environment
Strong communication and stakeholder management skills

Nice to Have:

ServiceNow certifications (CSA / CSM / FSM)
Experience with CMDB, ITSM, or ITOM modules

Candidate Profile (Ideal Fit):
Strong functional BA (not developer-heavy)
Hands-on with CSM + FSM implementations / enhancements

Skills

Scrum
Agile
Business Analysis
Stakeholder Management

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