Customer Marketing Manager

Build and manage retention and expansion marketing programs across the post-sale partner lifecycle.•Develop scalable, product-specific lifecycle journeys across welcome, activation, onboarding, value realization, adoption, modernization, and renewal readiness.•Develop modernization programs and confidence journeys that help partners move from legacy products or versions to current ConnectWise platform solutions.•Use customer health, product usage, implementation status, education engagement, modernization status, sentiment, renewal confidence, and intent signals to identify relevant partner cohorts.•Establish clear program triggers, audience criteria, calls to action, and handoff points for Partner Success, Account Management, Sales, and Renewals.•Partner with Product Marketing, Advocacy, Partner Success, Professional Services, Implementation, Education, Renewals, Sales, and Account Management to align positioning, proof, education, communications, and lifecycle interventions.•Work with Revenue Operations and Marketing Operations to establish segmentation, automation, reporting, attribution, and program measurement.•Measure impact, monitor performance and optimize across activation, adoption, value realization, modernization, renewal readiness, expansion-ready audience creation, handoff quality, pipeline influence, and retained or expanded ARR.