Through the Gate Coordinator

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives

Through the Gate Coordinator

Salary: £28,755.41
Locations: North East - This role covers prisons and community sites all over the North East region so ability to travel is a key requirement of the role.

Rebuilding your life after prison is one of the toughest challenges a person can face. But with the right support, its possible. 

We're looking for a Through the Gate Coordinator — someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isn't just about offering advice; its about rolling up your sleeves and pro-actively supporting someone on their journey.

You'll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and you see them take real steps toward transforming their life, its a great feeling.

 

About the Role:

You will support service users transitioning from custody to the community. You'll meet individuals in prison to begin planning their support in collaboration with their Support Worker, tailoring action plans to their specific needs. Post-release, you'll continue to guide them, connecting them with the full range of available services.

You will work from prisons, community hubs, and probation offices, collaborating with pre-release teams, probation services, and internal departments to provide holistic, person-centred support throughout their journey.

You'll manage several service users at once, ensuring each receives the attention and guidance they need. Detailed and accurate record-keeping is critical, as measurable progress is central to our work.

While you'll often have the autonomy to plan your own schedule, strong prioritisation skills are a must situations can change quickly. This is a challenging but deeply rewarding role for someone who thrives in a dynamic, fast-paced environment.

What You'll Be Doing:

• Community-based support:  You will guide individuals as per their action plan, helping them reintegrate through practical activities, from housing and employment to mental health and social connections.
• Collaboration: Your intervention may be part of a wider support package so collaborating with internal and external colleagues is a key part of the role.
• Caseload management: You will manage multiple individuals, balancing their needs while keeping up with all the related admin.
• Quality Recording: Keep thorough, up-to-date records of all your work on our IT systems, ensuring nothing falls through the cracks and progress is properly tracked.

We're Looking For:

• Relationship Building: You're able to connect with people at all levels, engaging with key stakeholders within Probation and building relationships with Service Users in a way that's genuine, promotes a sense of trust and is non-judgmental, with particular attention to confidentiality and maintenance of boundaries.
• Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. 
• IT and Administrative skills: Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Organisation: You can handle a busy caseload and stay on top of detailed records.
• Resilience: This role can be challenging, and results may take time, but you are the kind of person who stays committed

Flexibility: You'll need to be comfortable with change, as referral flows change frequently

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you

If you think you have what it takes, don't delay and apply today – We may shortlist and conduct interviews before the closing date and if we receive enough applications this role may close early.