Customer Service Representative III - Senior

RESPONSIBILITIES

Kforce has a client in Miami, FL that is seeking a Customer Service Representative III - Senior.

Summary

The Client Support Analyst supports internal business operations by ensuring the timely and accurate processing of client payment requests submitted through online banking and payment platforms. This role is responsible for conducting client callback verifications to confirm payment instructions, ensuring transactions comply with applicable regulations, and reviewing payment requests for accuracy prior to approval and processing. The position also involves approving transactions within established authorization limits and maintaining a high level of service and attention to detail.

Key Responsibilities

• Process and review client payment transfer requests in a timely manner
• Conduct callback confirmations to validate payment instructions
• Communicate applicable regulatory requirements related to payment transactions
• Review payment instructions for completeness and accuracy before processing
• Approve transactions within delegated authorization limits
• Maintain compliance with internal policies, procedures, and regulatory requirements
• Provide exceptional customer service and support to clients and internal stakeholders

REQUIREMENTS

• Fully bilingual in English and Spanish
• Strong verbal and written communication skills
• Ability to learn and understand payment processing and wire transfer procedures
• Highly organized with strong attention to detail
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong interpersonal and customer service skills
• Proficient with Microsoft Office applications and general computer systems

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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