Customer Support (non-technical)

In this role, you will:

• Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)

• Work with our logistics and fulfillment team to resolve order/shipping issues

• Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs

• Create how-tos, guides, wikis, knowledge base, etc for recurring questions

We hope you:

• Have great written communication skills

• Like talking to users and are willing to constantly do so without external encouragement

• Are able to empathize with users, and genuinely care about their problems — we can’t exist without them