Analyst, Oracle PPM and Unifier

Provide first-level functional support for Oracle Fusion Project Portfolio Management (PPM) and Oracle Primavera Unifier. Support project management and project-control processes, troubleshoot standard functional and transaction issues, assist users, perform testing, monitor integrations, and coordinate escalations to ensure reliable system operations and effective support of project costing, billing, resource management, and contract processes.

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline.

Postgraduate qualifications in Project Management, Information Systems, or a related discipline is advantageous.

Oracle Project Portfolio Management Cloud Certification and/or Oracle Primavera Unifier Certification is preferred.

Minimum 1-3 years of relevant experience in Oracle PPM, Primavera Unifier, project-management systems, project controls, ERP functional support, or enterprise applications.

Experience supporting enterprise project management and project-control applications, preferably Oracle PPM and Primavera Unifier. Exposure to project costing, billing, contracts, resource management, and production support in a project-based organization is preferred.

Good proficiency in Oracle Fusion PPM, Oracle Primavera Unifier, OTBI reporting, MS Office, and data-mapping tools.

Excellent proficiency Business English, including the ability to understand functional requirements, document system issues, prepare user guidance, and communicate effectively with business and technical stakeholders.

• Oracle PPM & Unifier          
• Project Controls Process Understanding        
• Functional Troubleshooting 
• Functional Testing  
• Stakeholder & User Support

Primarily office-based, involving extensive use of computers and enterprise applications, with regular interaction with technical, functional, project-management, and business teams.

None

IT Applications, ERP teams, Project Management Offices (PMO), and business process owners.

Oracle, implementation partners, consultants

Resolve standard Oracle PPM and Unifier issues within approved procedures; perform assigned functional testing; support standard system and reporting activities; maintain support documentation; recommend system/process improvements; and escalate complex functional, technical, integration, or configuration issues to L2/L3 resources.

1

Oracle PPM & Unifier Functional Support: Provide effective first-level functional and operational support for Oracle PPM and Primavera Unifier.

• Provide L1 support for Oracle PPM and Unifier processes and transactions.

• Receive, categorize, prioritize, and monitor incidents and service requests.

• Analyze issues related to users, processes, master data, transactions, roles, integrations, or system functionality.

• Resolve standard issues using approved procedures and available knowledge resources.

• Escalate complex functional or technical issues to L2/L3 teams with complete supporting information.

2

Project Process & User Support: Support users in the effective use of Oracle PPM and Unifier for approved project-management and control processes.

• Guide users through standard PPM and Unifier processes and application navigation.

• Support project costing, billing, budgets, contracts, resource management, and related project-control processes within assigned scope.

• Explain system behavior and approved project-control procedures.

• Identify recurring user issues and recommend appropriate guidance or training.

• Prepare and maintain FAQs, quick-reference guides, and functional knowledge articles.

3

Functional Testing & Change Support: Support testing and validation of Oracle PPM and Unifier changes, updates, and fixes.

• Execute predefined functional test cases for Oracle quarterly updates, patches, and approved application changes.

• Perform regression testing across affected project-management processes.

• Document test results, defects, and required corrective actions.

• Support UAT activities and validate fixes delivered by L2/L3 teams.

• Perform post-release verification and production validation.

4

Project Reporting & Data Support: Support standard reporting and data requirements across Oracle PPM and Unifier.

• Support users with standard PPM, Unifier, and OTBI reports.

• Assist in validating project, cost, billing, resource, and contract data.

• Identify basic reporting and data-quality issues and coordinate corrective action.

• Support data validation associated with approved system changes or uploads.

• Escalate complex reporting, reconciliation, or data issues to appropriate functional or technical teams.

5

Integration & Transaction Monitoring: Support reliable transaction and data flows between PPM, Unifier, and integrated enterprise applications.

• Identify transactions that have failed or are not progressing across project-management systems.

• Review available error messages, transaction statuses, and standard reports.

• Perform approved first-level checks to determine the likely source of integration issues.

• Gather relevant transaction information and supporting evidence for escalation.

• Coordinate with technical and integration teams until assigned issues are appropriately resolved.

6

Service Management, Documentation & Continuous Improvement: Maintain effective service controls, documentation, and continuous improvement of application support.

• Maintain accurate incident, service-request, troubleshooting, and resolution records.

• Monitor assigned tickets and ensure timely updates in accordance with applicable SLAs.

• Communicate status and resolution information to users and relevant stakeholders.

• Identify recurring incidents and contribute to problem-management and knowledge-base activities.

• Recommend improvements to system usage, user guidance, processes, and support practices.

7

• Comply with applicable HSE policies, procedures, and workplace requirements.

• Participate in mandatory HSE training and awareness activities.

• Report hazards, incidents, and unsafe conditions promptly.

• Maintain a safe and ergonomically appropriate workstation.

• Protect company systems, information, equipment, and other resources in accordance with established requirements.