Quick overview
Job description
Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.
Your Team
The role is part of the independent Line 2 Risk function which is led by the Chief Risk Officer. The Line 2 Risk team is part of the broader CFS Strategy, Risk and Corporate Affairs business unit. We pride ourselves on being a high performing risk team that delivers at pace and in accordance with our CFS and Regulatory purpose.
Guide adviser NPS and sentiment review to identify insights and support improved customer experiences and products.
Develop and deliver communication and engagement strategies that support change initiatives and stakeholder readiness.
Provide governance and consultation across strategic projects, change programs and Distribution-related business risks.
Support sales and go-to-market strategies, developing effective sales tools, messaging and supporting materials.
Coordinate sales readiness activities, including communications, training, skills development and business updates.
Monitor market trends, industry activity and product launches to identify opportunities for sales and business growth.
Strong understanding of financial services, market conditions, regulatory requirements and emerging trends.
Strong knowledge of superannuation and platform operations, including Master Trusts and Wraps.
Experience managing multiple stakeholders and priorities, with excellent communication and relationship-building skills.
Commercial mindset with a proactive approach and ability to take ownership and deliver outcomes.
RG146 certification is required, along with a commitment to CFS values and delivering positive customer outcomes.
Experience in training and capability development is highly desirable.