IT-Supporter (m/w/d)

IT-Supporter | Köln, Germany | Hybrid We're hiring on behalf of a growing business partner within the IT sector for a critical support role. This organisation values its team and offers a stable, direct employment opportunity with attractive benefits. They are looking for a dedicated professional to join their dynamic team in Cologne. The Role • Oversight of Windows infrastructures and deployed applications. • Ensuring the smooth and continuous operation of IT systems. • Resolving issues within 1st and 2nd level support. • Handling user problems via personal contact, phone, and email. • Addressing malfunctions both remotely and on-site. What You'll Need • Completed apprenticeship as an IT specialist for system integration or equivalent qualification/experience. • Experience with ticketing systems is desirable. • Solid knowledge of Microsoft operating systems and MS applications. • Familiarity with Active Directory and strong networking skills. • High customer and user orientation, with self-reliance and goal-oriented approach. • Good command of German, both written and spoken. What's On Offer • Direct permanent employment with the client. • Access to numerous contacts with hiring managers. • Tailored position selection based on your qualifications and preferences. • Comprehensive preparation for client interviews. • Competitive and performance-based compensation. Apply via Haystack today!