Project Manager/Business Analyst

Description

We are looking for a Project Manager/Business Analyst to support a Long-term Contract opportunity in Reading, Pennsylvania. This role will guide a complex order management initiative while translating business needs into clear functional direction for technical and operational teams. The ideal candidate brings strong leadership across enterprise implementations, excels at stakeholder coordination, and can keep project execution, requirements management, and vendor alignment moving forward in a structured way.

Responsibilities:
Direct the full lifecycle of an enterprise order management implementation, from planning through execution, testing, and rollout.
Build and manage project schedules, milestone tracking, risk registers, dependency mapping, and executive-ready status updates.
Work with stakeholders across merchandising, stores, e-commerce, customer service, distribution, supply chain, and IT to define business needs and translate them into actionable deliverables.
Produce and maintain process documentation, workflow diagrams, use cases, user stories, and functional requirements to support solution design and delivery.
Lead workshops, governance sessions, and stakeholder meetings to drive decisions, confirm priorities, and maintain alignment on scope and objectives.
Coordinate with vendors, system integrators, and internal teams to monitor deliverables, manage interdependencies, and address issues affecting timeline or quality.
Support critical implementation activities such as data migration planning, systems integration, user acceptance testing, training coordination, and deployment readiness.
Bridge communication between technical and non-technical audiences to ensure requirements are understood, documented, and traceable throughout the project lifecycle.
Track budgets, action items, decision logs, and critical path activities while escalating risks or roadblocks to leadership when needed.

Requirements

Bachelor's degree in Business, Information Systems, Supply Chain, Operations, or a related discipline.

At least 5 years of experience in project management, business analysis, or a combined BA/PM capacity.

Demonstrated success leading enterprise software or business systems implementations involving multiple stakeholders.

Proficiency with project and collaboration tools such as Microsoft Project, Azure DevOps, Jira, Smartsheet, or similar platforms.

Excellent communication, facilitation, organizational, and stakeholder management skills with the ability to handle competing priorities.

Preferred experience in retail environments, especially with order management, warehouse management, fulfillment, supply chain, or omnichannel commerce solutions; PMP or Agile-related certifications are a plus.

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