Customer Service Representative

Description
Customer Service Representative, Standard Heating, Cooling & Plumbing | Birmingham, AL Paid Training • Year-Round Work • Room to Grow Be the voice Birmingham trusts when the AC quits. When a Birmingham family’s AC dies in the middle of July, you’re the first person they call, and you’re the reason they hang up relieved. At Standard, our CSRs run the heartbeat of the operation: booking calls, keeping techs on schedule, and making sure every customer knows exactly what’s happening and when.

While other shops slow down, we’re growing, and we want someone sharp, warm, and organized to grow with us. No trades background? No problem. If you’re great on the phone and love helping people, we’ll teach you the rest. What’s In It for You: Paid training from day one A steady, year-round role. No seasonal layoffs.

Medical, dental, and vision · 401(k) with company match · disability · HSA/FSA · pet insurance PTO, 6 paid holidays, and 2 floating holidays A real path into dispatch, scheduling, or office leadership What Your Day Looks Like: Answer inbound calls and book service and maintenance appointments Schedule and confirm appointments, and give customers live updates on tech arrival times Keep customer records accurate in our scheduling software Follow up on estimates, open quotes, and maintenance agreement renewals Turn worried callers into happy customers, and know when to escalate Team up with dispatch and our field techs to keep the day running smoothly Requirements You’re Our CSR If You Have: 1+ year of customer experience, especially phone-based or call center A friendly, upbeat attitude that stays calm on a 100-degree day with a full call board Strong organization and attention to detail, and you’re comfortable juggling multiple tasks Strong verbal and written communication skills Comfort with a computer, phone system, and scheduling software Reliable attendance and punctuality High school diploma or equivalent Ability to pass a background check and drug screen Bonus: home services, HVAC, or plumbing experience, or ServiceTitan

Who We Are: Standard Heating, Cooling & Plumbing has served Birmingham homeowners with honest, quality HVAC and plumbing service. As part of the Blue Cardinal Home Services Group family, we offer local-shop culture with the stability of a larger company behind us. You won’t be a number here.
You’ll be the person our customers remember and the person our techs count on.
Ready to join us? Hit Apply.
Our recruiting team will reach out fast.