• Duration: Long term Contract (possibility of extension)
• Location: - Hybrid: Raleigh, NC.
• Pay rate: Hourly, depending on experience
• Job ID: 812136

• Strategy & Planning
• ·Develop a long‐term knowledge management roadmap aligned with strategic goals, service‐delivery objectives, and statewide technology mandates.
• ·Build and maintain partnerships with state agencies, research organizations, vendors, and internal SME groups to source and validate authoritative information.
• ·Monitor IT industry trends, public‐sector best practices, and benchmarking data to advise leadership on emerging knowledge needs.
• ·Establish strategy for implementing collaborative platforms (SharePoint, Teams communities, digital forums) to support knowledge sharing across the enterprise.
• ·Design and execute plans tocapture, preserve, and transition legacy knowledge as staff, contractors, or platforms change.
• ·Create and enforce policies for appropriate use, retention, and access of knowledge assets following state standards and security requirements.
• Acquisition & Deployment
• ·Participate in the evaluation and implementation of KM technologies and tools that support enterprise content, collaboration, and knowledge access.
• Operational Management
• ·Identify, gather, and synthesize knowledge assets from distributed systems, SMEs, documentation repositories, and agency partners.
• ·Integrate knowledge resources with intranets, portals, statewide platforms, document repositories, and enterprise content management solutions.
• ·Identify opportunities where structured knowledge improves service management, onboarding, incident resolution, and program outcomes.
• ·Leverage knowledge assets for staff education, end‐user training, and agency communications.
• ·Work collaboratively with content managers, process owners, and SMEs to maintain accurate, well‐structured content.
• ·Partner with IT teams to define architectures and standards for knowledge storage, retrieval, and continual improvement.
• ·Coordinate with infrastructure and application teams on system issues affecting knowledge availability or accessibility.
• ·Research and recommend knowledge management tools; evaluate emerging KM standards and technologies relevant to government IT.
• ·Promote a culture of collaboration, transparency, and shared learning across and supported agencies.
• ·Support the governance and maintenance of enterprise documents, guides, SOPs, handbooks, knowledge articles, and other digital assets.

·Position Requirements

• FormalEducation & Certification
• ·Degree in Library and Information Science, Knowledge Management, Information Science, or related field preferred; or equivalent experience.
• ·Relevant certifications such as Knowledge-Centered Service (KCS), ITIL, or KM specialty certifications preferred.
• Knowledge & Experience
• ·Advanced skills in research, information analysis, and validation using digital, print, and traditional methods.
• ·Experience developing taxonomies, metadata schemas, and content classification strategies.
• ·Hands‐onexperience integrating knowledge frameworks with intranets, portals, databases,or ITSM platforms.
• ·Strong customer‐service orientation and familiarity with public-sector service delivery best practices.
• ·Experience with enterprise content‐database integration and multiple database or content management technologies.
• ·Knowledge of archiving, cataloging, and retention methodologies.
• ·Strong analytical and problem‐solving capabilities.
• ·Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business language.
• ·Demonstrated ability to gather requirements, engage stakeholders, and deliver solutions aligned with organizational needs.
• ·Understanding of project management fundamentals.
• ·Knowledge of applicable stateand federal data, privacy, and copyright regulations.
• ·Awareness of mission, statewide IT priorities, and enterprise service goals (or ability to quickly learn).
• ·Experience with a variety of storage media and digital content formats.
• Personal Attributes
• ·Ability to present ideas clearly to both technical and non‐technical audiences.
• ·Self‐motivated, organized, and detail‐oriented.
• ·Able to prioritize and manage multiple tasks in a fast‐paced environment.
• ·Collaborative team member with strong relationship‐building skills.

·Work Conditions

• ·Primarily remote with occasional (1 per month average) on-site visits.
• ·Sitting for extended periods of time.
• ·Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• ·Lifting and transporting of moderately heavy objects, such as computers and peripherals.

• Paid Holidays/Paid Time Off (PTO)
• Medical/Dental Insurance
• Vision Insurance
• Short Term/Long Term Disability
• Life Insurance
• 401 (K)