Now Hiring: Tier 1 Application Support Analyst | 100% Remote

Location: Los Angeles, CA (100% Remote)
Duration: 6-Month Contract-to-Hire

We are seeking a detail-oriented Tier 1 Application Support Analyst to support a leading company in the live entertainment industry. This individual will provide front-line support for an internal business application used by concert teams, troubleshoot application issues, manage user access, and ensure timely resolution of support requests.

Key Responsibilities

• Manage and resolve Tier 1 application support tickets using Zendesk.

• Troubleshoot application login, access, navigation, and functionality issues.

• Process user provisioning, deactivation, role changes, and permission requests.

• Escalate complex technical issues to Tier 2 support with detailed documentation.

• Document application defects in Jira, including troubleshooting steps and screenshots.

• Assist with user access reviews and compliance procedures.

• Support application testing, release validation, and system updates.

• Create and maintain knowledge base articles and troubleshooting guides.

• Provide professional and responsive support to internal business users.

Required Qualifications

• 2+ years of experience in application support, help desk, or service desk environments.

• Experience using ticketing systems; Zendesk preferred.

• Hands-on experience with user administration, access management, and permissions.

• Salesforce user administration experience strongly preferred.

• Working knowledge of Jira for issue tracking and escalation.

• Strong Excel, troubleshooting, and documentation skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting enterprise business applications.

• Familiarity with Okta, Active Directory, or single sign-on (SSO).

• Experience in live entertainment, concerts, ticketing, or event management.

Why Consider This Opportunity?

• 100% remote work

• Opportunity to support business-critical applications in the live entertainment industry.

• Collaborative team environment.

• Potential for permanent employment after the initial 6-month contract.

Interested? Apply today or message me directly to learn more!

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