Quality Analyst - Senior Executive

•    Conduct Transaction Monitoring as per guidelines defined in the QSD
•    Provide feedback to associates based on monitoring results
•    Prepare transaction monitoring reports and ensure timely and accurate reporting
•    Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
•    Update Prompt with performance data to ensure timely and accurate reporting of SLAs
•    Participate in calibration exercises on a regular basis to ensure consistency in measurement.
•    Work closely with Trainer / SME and Operations team to conduct team huddles
•    Perform transaction processing as per defined policies and procedures
•    Co-ordinate all process improvement initiatives with process Black Belt.

•    Conduct Transaction Monitoring as per guidelines defined in the QSD
•    Provide feedback to associates based on monitoring results
•    Prepare transaction monitoring reports and ensure timely and accurate reporting
•    Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
•    Update Prompt with performance data to ensure timely and accurate reporting of SLAs
•    Participate in calibration exercises on a regular basis to ensure consistency in measurement.
•    Work closely with Trainer / SME and Operations team to conduct team huddles
•    Perform transaction processing as per defined policies and procedures
•    Co-ordinate all process improvement initiatives with process Black Belt.

Bachelor's degree and experience of Individual Cancer Claims