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Gemini Enterprise Platform Lead

CognowizUnited States🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeRemote
LocationUnited States
OnboardingComplianceCustomer SuccessGoogle CloudRoot Cause AnalysisTechnical SupportGenerative AIITIL

Job description

Job Title: Gemini Enterprise Platform Lead
Location: Remote, USA
Engagement Type: FTE or Contract
Job Summary
Seeking a Google Cloud Platform Support Lead to manage the operational support, administration, and governance of the Google Cloud Platform infrastructure supporting the Gemini Enterprise deployment. The role focuses on platform operations, license management, identity and access controls, connector readiness, security compliance, and service monitoring. The candidate will work closely with Google, internal engineering teams, and business stakeholders to ensure a secure, stable, and scalable platform while supporting adoption, feature enablement, and issue resolution.
Key Responsibilities
  • Manage operational support for Google Cloud Platform infrastructure supporting Gemini Enterprise.
  • Administer Gemini Enterprise licenses, including provisioning, deprovisioning, usage tracking, and coordination with Google.
  • Manage identity and access controls, including Google Identity Federation and enterprise authentication integrations.
  • Support onboarding, configuration, and operational readiness of Gemini Enterprise connectors and integrations.
  • Monitor platform health, performance, availability, and operational metrics across Google Cloud Platform services.
  • Identify, track, and resolve security findings and compliance gaps.
  • Collaborate with security, infrastructure, and engineering teams to maintain enterprise security and governance standards.
  • Coordinate platform readiness for feature releases, updates, and enhancements.
  • Work with the Gemini Enterprise Engineering Lead on feature validation, testing, and deployment readiness.
  • Manage escalations with Google support teams and coordinate timely incident resolution.
  • Develop and maintain operational procedures, support documentation, and knowledge base articles.
  • Troubleshoot platform incidents and service disruptions, perform root cause analysis, and implement appropriate resolutions.
  • Ensure compliance with SLAs, operational standards, and best practices.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • 5+ years of experience supporting cloud infrastructure platforms, preferably Google Cloud Platform.
  • Hands-on experience with Google Cloud Platform administration, monitoring, security, and identity management.
  • Strong understanding of Google Identity Federation and enterprise authentication technologies.
  • Experience managing SaaS licensing, access provisioning, and user lifecycle management.
  • Knowledge of cloud security, vulnerability remediation, and compliance requirements.
  • Experience working with third-party vendors and managing technical escalations.
Preferred Qualifications
  • Google Cloud certifications, such as Professional Cloud Architect or Professional Cloud Security Engineer.
  • Experience supporting AI/Generative AI platforms, including Gemini Enterprise.
  • Familiarity with enterprise collaboration and productivity ecosystems.
  • Knowledge of the ITIL framework.
Key Stakeholders
  • Gemini Enterprise Engineering Lead.
  • Google Technical Support and Customer Success Teams
  • Information Security and Risk Teams.
  • Enterprise Infrastructure and Identity Teams.
  • Business Application Owners and End Users

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