VDI Cloud Engineer with Security Clearance

Job Description Top Requirements

• Experience supporting enterprise VDI platforms (VMware Horizon, Citrix, Azure Virtual Desktop, or similar)
• Strong Windows systems administration experience
• Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, and enterprise networking
• Experience troubleshooting virtual machines, applications, connectivity, authentication, and performance issues
• Familiarity with cloud infrastructure services, including compute, storage, networking, identity, and monitoring
• Experience supporting vulnerability remediation and security compliance activities Qualifications
• 7+ years of system administration experience with 4+ years of experience supporting enterprise VDI, virtualization, cloud operations, systems administration, or related infrastructure.
• Experience with one or more enterprise VDI or virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent.
• Experience administering Windows-based enterprise environments.
• Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication, networking, and enterprise infrastructure services.
• Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance issues.
• Familiarity with cloud infrastructure services, including compute, storage, networking, identity, and monitoring.
• Experience with enterprise monitoring and management tools.
• Ability to analyze system logs, alerts, and performance information to diagnose operational issues.
• Ability to work independently and coordinate with multiple technical organizations.

Preferred Qualifications

• Experience supporting VMware, Microsoft Azure, Azure Virtual Desktop, AWS, Citrix, or comparable enterprise platforms.
• PowerShell or other scripting experience for routine administration and operational automation.
• Experience with enterprise storage and networking supporting virtualized environments.
• Experience with vulnerability remediation and cybersecurity compliance.

Additional Skills & Qualifications
Core Responsibilities

• Perform daily O&M activities for the existing VDI/cloud environment.
• Monitor system availability, performance, capacity, and health and respond to operational alerts and issues.
• Troubleshoot and resolve incidents involving VDI, virtual machines, operating systems, applications, authentication, networking, storage, and other components within the established environment.
• Perform routine system administration and maintenance of existing VDI and cloud infrastructure.
• Provision, modify, maintain, and decommission virtual machines and other resources within the existing environment and established operational procedures.
• Support existing desktop pools, virtual machines, user assignments, profiles, policies, images, and applications as applicable to the established VDI environment.
• Perform routine patching, configuration changes, software updates, and maintenance activities in accordance with approved change management procedures.
• Monitor resource utilization and identify operational issues affecting system availability or performance.
• Analyze system logs, alerts, events, and performance data to identify and resolve operational problems.
• Support incident management, problem management, and service request fulfillment associated with the existing environment.
• Document incidents, troubleshooting activities, corrective actions, configuration changes, and maintenance activities.
• Maintain existing system documentation, Standard Operating Procedures (SOPs), configuration records, and operational guides.
• Coordinate with network, cybersecurity, storage, endpoint, application, service desk, and other infrastructure teams as necessary to resolve operational issues.
• Support vulnerability remediation and security compliance activities applicable to the existing environment.
• Perform post-maintenance validation and functional testing to confirm continued operation of existing services.
• Identify recurring operational issues