Salesforce QA

Key Responsibilities

• Perform functional testing of Salesforce applications (Service Cloud).
• Design, write and execute detailed test cases based on business requirements.
• Apply Salesforce admin concepts for configuration and testing support.
• Identify, document and track defects; collaborate with development teams for resolution.
• Collaborate closely with developers and Meta engineers to ensure comprehensive test coverage.

Required Skills

• Strong experience in Salesforce functional testing.
• Good understanding of Salesforce admin concepts (user management, security, configuration, Escalation/de escalation, Case management , case routing , Agent configeration).
• Experience with defect tracking and reporting tools.

Secondary Skills

• Experience with Experience Cloud (Community Cloud) testing.

Qualifications

• 3+ years of experience in Salesforce QA or similar roles.
• Good analytical and problem-solving skills.
• Excellent communication and teamwork abilities.