Sr. DevOps Engineer with IVR / Contact Center Engineer Experience

Hiring,
Greetings from Modern Agile Technologies.

Position:  Sr. DevOps Engineer with IVR / Contact Center Engineer Experience

Location: Dallas, TX (Onsite)

Type:        Contract

12 + years’ experience required

DevOps profile for this role. We need someone with IVR / Contact Center Engineer (Amazon Connect Developer)

Required skills:

• Amazon Connect, Amazon Lex, AWS Lambda, AWS pinpoint or End User Message & Amazon Dynamo DB 

Nice to have skills:

• Service design with developer background and quick learning ability.
• Experience with AWS customer engagement tools (Connect, Lex, etc.).
• Configure contact flows and build reports in AWS Connect.
• Integrate AWS Connect IVR with platforms using APIs and AWS services (Lambda, DynamoDB, S3, etc.).
• Hands-on experience with multiple AWS services, including at least two AI services.
• Strong scripting skills and ability to implement AWS environments as code.
• Automation-focused mindset; AWS certification is a plus.