BMS Account Manager

BMS Account Manager

London/ South East London

Salary up to 60-75K + Commission + Car/Car Allowance + Benefits

The Key Account Manager owns the relationship with a portfolio of Clients most important Central Services clients. You will retain and grow these accounts by making sure our Building Performance

services deliver measurable results for clients - lower energy use, reduced carbon and better-performing buildings - and by identifying where further services can add value. Working closely with Operations, you will be the client's primary point of contact.

Client Relationships

Act as the primary point of contact for your key accounts, building trusted, long-term

relationships with stakeholders at every level, from site teams to senior executives.

Understand each client's business objectives, estate, and energy and net zero goals.

Hold regular client business reviews to review performance, agree priorities and plan

ahead.

Represent the voice of the customer internally, making sure client feedback shapes our

services, propositions and processes.

Account Growth & Commercial

Develop and deliver an account plan for each key account, setting out retention, growth

and relationship objectives.

Identify opportunities to extend our services within existing accounts, bringing in

specialists from other business lines where needed.

Lead bids and prepare compelling proposals, presentations and reports, including building

surveys and BEMS upgrade or enhancement proposals.

Own contract renewals and commercial negotiations, protecting margin while securing

long-term agreements.

Keep an accurate pipeline and forecast for your accounts in the CRM system.

Support the Finance team in resolving invoice queries and collecting overdue payments

across your accounts.

Service Delivery Oversight

Make sure work sold is profitable and deliverable, and is handed over to Operations

clearly and on time.

Stay in regular contact with Operations so you understand service performance and

upcoming deliverables for your clients.

Monitor service performance against contract and SLA commitments, escalating issues

when needed to maintain service excellence.

Review lessons learned from projects and contracts to improve how we sell and deliver.

If you're ready to play a critical role within a well-established company, don't hesitate to reach out on (url removed).

INDUK