Information Security Manager, Scams

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Help build the security foundations of Australia's new scams dispute resolution framework.

At AFCA, we're preparing to deliver a world-first external dispute resolution scheme under the Scams Prevention Framework (SPF), providing Australians with an independent pathway to resolve scam-related complaints across banking, telecommunications and digital platforms.

We're looking for an experienced Information Security Managerto help design and implement the information security, governance and information management controls that will support this significant new function. This role sits at the intersection of cyber security, information governance, privacy, risk and business transformation, ensuring highly sensitive information is managed securely and responsibly from day one.

What you'll be doing

Reporting to the Chief Information Security Officer (CISO), you'll play a key role in assessing AFCA's capability to securely receive, handle, store, classify and share sensitive scams-related information.

Working across Technology, Legal, Risk, Privacy, Data Governance and business stakeholders, you'll identify risks and capability gaps, develop practical uplift recommendations and help implement secure operating practices that support both the Scams EDR Program and AFCA's broader information management maturity.

This is a rare opportunity to influence how a new national scheme manages sensitive information while helping shape security and governance practices across a rapidly evolving environment.

This role is a 12-month max-term contract initially

• Assess current information security and information management capabilities across the Scams EDR Program.
• Identify gaps in systems, processes, controls and information handling practices.
• Develop and deliver security uplift recommendations and implementation roadmaps.
• Support the design of secure information handling, classification and information lifecycle management practices.
• Partner with Privacy, Data Governance, Records Management, Technology Governance and Risk teams to strengthen security controls.
• Provide practical advice on document classification, access controls, secure information sharing and information governance.
• Support assurance activities, control reviews, audits and evidence gathering.
• Create security assessments, guidance materials, procedures and executive-level reports.
• Drive awareness and capability uplift across teams handling sensitive scams-related information.

Qualifications

• Demonstrated experience in information security, information governance, cyber risk, security assurance or secure information handling.
• Experience assessing security controls and recommending practical uplift activities.
• Strong understanding of sensitive information handling, document classification, enterprise data classification, access control and secure information lifecycle management.
• Experience coordinating security requirements across multiple capability owners (e.g., data governance, IAM, privacy, records management, platform teams) without duplicating those capabilities.
• Demonstrated experience in information management, including information governance, records and document management, information lifecycle management, metadata, retention and disposal.
• Experience assessing information management practices and implementing practical improvements across business and technology functions.
• Ability to establish and support enterprise information management capability while working within existing governance and accountability structures.
• Strong written communication skills, including the ability to prepare clear procedures, assessment reports and executive-level summaries.
• Sound judgement, discretion and integrity when handling sensitive, confidential or restricted information.
• Ability to work in a developing program environment where requirements may evolve.
• Familiarity with Microsoft 365 / SharePoint, DLP, access control, audit logging and document-management patterns.
• Experience in government, regulatory, intelligence, law enforcement, national security, financial crime, cyber security or critical infrastructure environments.
• Experience with enterprise data classification tooling, information governance platforms or DLP implementation.
• Familiarity with Australian Government protective security expectations, classified information handling or secure information-sharing arrangements.
• Relevant certifications or qualifications in information security, cyber security, risk, governance, audit, privacy, protective security or technology.

Additional Information

• Gold AWEI Accreditation 2025 - Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace - Supporting work-life balance and inclusivity.
• Hybrid working - Flexible arrangements with two days a week in our modernoffices designed for collaboration and wellbeing.
• Additional and inclusive leave options - Flexible public holidays, gender affirmation leave, women's health leave, and bonus paid time off over the end of year holiday period.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities.

We believe fairness starts with people. That's why we don't use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

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