Associate - Sales Support - Large Corporate - Chennai - Centennial Square - JM

1  Customer Support:

• Provide prompt and efficient customer support to emerging business clients via phone, email, and other communication channels.

2  Inquiry Handling:

• Address customer inquiries related to products, services, account information, and transactions.

3  Issue Resolution:

• Investigate and resolve customer issues or complaints in a timely and satisfactory manner.
• Maintain accurate records of customer interactions and transactions in the customer service database.

4  Compliance:

• Ensure that all customer interactions and processes adhere to regulatory requirements and company policies.

5  Product Knowledge:

• Stay informed about company products, services, and offerings to provide accurate information to customers.
• Educate customers on how to use company services effectively and efficiently.

6  Feedback Collection:

• Gather customer feedback and insights to identify areas for service improvement.

7  Collaboration:

• Collaborate with internal teams, including sales and product development, to resolve customer issues and provide comprehensive solutions.

8  Service Quality:

• Strive to maintain high service quality standards and exceed customer expectations.

9  Documentation and Reporting:

• Prepare reports and documentation as required by the Customer Service Manager.

10  Cross-selling:

• Identify opportunities to cross-sell or upsell company products and services to customers.

11  Escalation Handling:

• Escalate complex customer issues to higher levels of support as needed.

12  Customer Engagement:

Maintain a positive and engaging attitude while interacting with customers.

Qualifications -

Minimum Degree: Graduate in any discipline.