Sandcastle Solution Architect – AWS (Pre-Sales)

Position Purpose

The AWS Solution Architect will serve as a technical subject matter expert for the SandcastleCX Practice, supporting pre-sales and post-sales customer engagements. The role focuses on designing, demonstrating, and validating Amazon Connect and AWS-based customer experience (CX) solutions through Proof of Concepts (POCs), customer workshops, and solution architecture.

Key Responsibilities

• Lead pre-sales and post-sales customer engagements for SandcastleCX.

• Gather business and technical requirements and design end-to-end AWS Connect solutions.

• Build and demonstrate Proof of Concepts (POCs) and customer use cases.

• Design technical architecture and integration strategies.

• Conduct customer enablement sessions, workshops, and platform demonstrations.

• Identify cross-sell and up-sell opportunities.

• Resolve customer technical concerns and reduce implementation risks.

• Collaborate with Sales, Delivery, and Product teams.

• Stay current with AWS, AI, Contact Center, and Customer Experience technologies.

Technical Expertise

• Amazon Connect solution architecture

• AWS Cloud Services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)

• AWS AI services (Bedrock, Transcribe, Comprehend)

• Infrastructure as Code (Terraform, CloudFormation, CDK)

• CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow)

• Contact Center platforms (Genesys, Cisco, Avaya, Five9)

• Voice and Digital Channel technologies

• API integrations and cloud architecture

• Network infrastructure fundamentals

• Technical presentations and solution demonstrations

Competency

• Strong solution architecture and design skills

• Customer-facing and consulting experience

• Executive-level communication and presentation skills

• Pre-sales and technical consulting expertise

• Problem-solving and analytical thinking

• Team collaboration

• Stakeholder management

• Ability to translate technical solutions into business value

• Experience building enterprise demos and POCs

Technology Stack

• Amazon Connect

• AWS Lambda

• Amazon Lex

• Amazon S3

• DynamoDB

• CloudFormation

• AWS CDK

• Terraform

• Amazon Bedrock

• Amazon Transcribe

• Amazon Comprehend

• Salesforce

• Microsoft Dynamics CRM

• ServiceNow

• Genesys

• Cisco Contact Center

• Avaya

• Five9

• Lucidchart

• draw.io

• Microsoft PowerPoint

Education, Experience & Certifications

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).

• 10+ years of experience in technical pre-sales, solution engineering, or contact center consulting.

• 5+ years of hands-on experience with Amazon Connect and AWS services.

• AWS Professional Certifications (Solutions Architect, Developer, or Specialty) preferred.

• Experience designing enterprise contact center solutions.

• Experience presenting to executive and technical stakeholders.

• Ability to travel up to 30% for customer and partner engagements.